Provision record
Smartsheet · Smartsheet Terms of Service · View original document ↗

Customer Right to Download Customer Content During Term

Medium severity Explicitdocumentlanguage Common · 295 of 352 platforms
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This analysis describes what Smartsheet's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

How other platforms handle this

GitHub Medium

California residents under the age of 18 who are registered users of online sites, services, or applications have a right under California Business and Professions Code Section 22581 to remove, or request and obtain removal of, content or information they have publicly posted.

Skillshare Medium

In certain circumstances, the right to erasure and/or the right to be forgotten, which means that you can request deletion or removal of certain Personal Data we process about you.

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▸ View Original Clause Language DOCUMENT RECORD
"
At any time during the Term, Customer may download a backup copy of Customer Content (with file attachments in their native formats and all other Customer Content in an industry standard export format) from an Online Service by using a self-service feature...

Excerpt from Smartsheet's Terms of Service

Applicable regulations

CCPA/CPRA
California, USA
Colorado AI Act
US-CO
Connecticut Data Privacy Act Amendments
US-CT
CAN-SPAM
United States Federal
FTC Act Section 5
United States Federal
GDPR
European Union
Indiana Consumer Data Protection Act
US-IN
Kentucky Consumer Data Protection Act
US-KY
Universal Opt-Out Mechanism Expansion 2026
US
VPPA
United States Federal

Provision details

Document information
Document
Smartsheet Terms of Service
Entity
Smartsheet
Document last updated
May 5, 2026
Tracking information
First tracked
Last verified
Record ID
CA-P-076251
Document ID
CA-D-00711
Evidence Provenance
Source URL
Wayback Machine
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Smartsheet
Document: Smartsheet Terms of Service
Record ID: CA-P-076251
Captured: UTC
URL: https://conductatlas.com/platform/smartsheet/smartsheet-terms-of-service/provision/CA-P-076251/customer-right-to-download-customer-content-during-term/
Accessed: July 25, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Smartsheet's Customer Right to Download Customer Content During Term clause do?

The clause states: “At any time during the Term, Customer may download a backup copy of Customer Content (with file attachments in their native formats and all other Customer Content in an industry standard export format) from an Online Service by using a self-service feature...”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 295 platforms. See the full comparison.

Is ConductAtlas affiliated with Smartsheet?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Smartsheet.