Provision record
Smartsheet · Smartsheet Terms of Service · View original document ↗

Orders Non-Cancelable Fees Non-Refundable

High confidence Common · 219 of 343 platforms

Key Facts · in the document’s own words

What does Smartsheet make all orders?
“All Orders are non-cancelable and Service fees are non-refundable except as specifically and explicitly set forth in this Agreement.”
Version CA-V-006853, captured Sept. 11, 2026 · live source ↗
Our reading, not the document’s words
Smartsheet makes all orders non-cancelable and all service fees non-refundable except as specifically and explicitly set forth in the agreement.
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This analysis describes what Smartsheet's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Generated by a model from the captured document; not read by a person

The customer has no general right to cancel an order or recover fees; any refund or cancellation right must be expressly identified elsewhere in the agreement, making those rights narrow and limited.

Consumer impact (what this means for users)

Generated by a model from the captured document; not read by a person

The customer cannot cancel orders or obtain refunds of service fees unless a specific and explicit exception in the agreement applies.

How other platforms handle this

Baseten

In the event an Order provides for payment by credit card, all purchases over five thousand U.S. Dollars ($5,000) will be subject to credit card fees.

Anyscale

Fees for all prepaid committed Anyscale Services will be invoiced in full upon execution of the applicable Order Form;

Booking.com

Depending on which Flight you choose, you may be charged a service fee by us and/or the Third-Party Aggregator.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
All Orders are non-cancelable and Service fees are non-refundable except as specifically and explicitly set forth in this Agreement.

Excerpt from Smartsheet's Terms of Service

Provision details

Document information
Document
Smartsheet Terms of Service
Entity
Smartsheet
Date stated by the document
April 3, 2026
As printed in Smartsheet’s text (version CA-V-006853), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
July 12, 2026
Text quoted from version
CA-V-006853, captured Sept. 11, 2026
Record ID
CA-P-076227
Document ID
CA-D-000711
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-006853)
2bcb82d76469c0a4f579ef66b18e569361ba9f7f08098a449cf00311a99e3b30
Evidence
✓ Excerpt found in version CA-V-006853, captured Sept. 11, 2026 (checked Oct. 5, 2026)
Citation Record
Entity: Smartsheet
Document: Smartsheet Terms of Service
Record ID: CA-P-076227
Version: CA-V-006853
Captured: 2026-09-11 01:21:08 UTC
SHA-256: 2bcb82d76469c0a4…
URL: https://conductatlas.com/platform/smartsheet/smartsheet-terms-of-service/provision/CA-P-076227/orders-non-cancelable-fees-non-refundable/
Accessed: Nov. 3, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Categories

Other risks in this policy

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Frequently Asked Questions

What does Smartsheet's Orders Non-Cancelable Fees Non-Refundable clause do?

The customer has no general right to cancel an order or recover fees; any refund or cancellation right must be expressly identified elsewhere in the agreement, making those rights narrow and limited.

How does this clause affect you?

The customer cannot cancel orders or obtain refunds of service fees unless a specific and explicit exception in the agreement applies.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 219 platforms. See the full comparison.

Is ConductAtlas affiliated with Smartsheet?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Smartsheet.