This analysis describes what Smartsheet's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The customer has no general right to cancel an order or recover fees; any refund or cancellation right must be expressly identified elsewhere in the agreement, making those rights narrow and limited.
The customer cannot cancel orders or obtain refunds of service fees unless a specific and explicit exception in the agreement applies.
How other platforms handle this
The Payroll Service Fees are 23% of the Bill Rate.
All fees and other amounts payable to Whatnot are exclusive of any applicable sales taxes, and you are responsible for paying any applicable sales taxes in addition to such fees or other amounts.
Calendly will bill the Fees in advance. Customers who qualify for invoice-billing are billed immediately at the start of the Initial Subscription Term...payment of which is due thirty (30) days from the first day of the then-current Subscription Term.
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"All Orders are non-cancelable and Service fees are non-refundable except as specifically and explicitly set forth in this Agreement.— Excerpt from Smartsheet's Smartsheet Terms of Service
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The customer has no general right to cancel an order or recover fees; any refund or cancellation right must be expressly identified elsewhere in the agreement, making those rights narrow and limited.
The customer cannot cancel orders or obtain refunds of service fees unless a specific and explicit exception in the agreement applies.
ConductAtlas has identified this type of provision across 232 platforms. See the full comparison.
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