“Customer is responsible for Users' access to and use of the Smartsheet Properties, including, but not limited to, requiring Users to provide human oversight prior to making resulting business decisions or relying on AI.”
This analysis describes what Smartsheet's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The customer cannot disclaim liability for user conduct by pointing to individual users; the customer is accountable for all user activity and must actively enforce human-oversight requirements around AI use.
The customer bears responsibility for every user's actions on Smartsheet properties and must require those users to exercise human oversight before making business decisions that rely on AI.
How other platforms handle this
You are responsible for all content, including any images, videos, and prompts, that you input or generate when using Editor and/or Video.
In case of such an assignment by us, you are entitled to terminate the agreement with immediate effect by deactivating your account. We will provide you with reasonable notice of any such assignment.
You may not transfer any of your rights or obligations under these Terms without our consent.
"Customer is responsible for Users' access to and use of the Smartsheet Properties, including, but not limited to, requiring Users to provide human oversight prior to making resulting business decisions or relying on AI.Excerpt from Smartsheet's Terms of Service
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
The customer cannot disclaim liability for user conduct by pointing to individual users; the customer is accountable for all user activity and must actively enforce human-oversight requirements around AI use.
The customer bears responsibility for every user's actions on Smartsheet properties and must require those users to exercise human oversight before making business decisions that rely on AI.
ConductAtlas has identified this type of provision across 298 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Smartsheet.