Get the weekly research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean. No account.
The notice states that Twilio's services are not directed to children under 13 in the U.S. and UK or under 16 in the EEA, and that accounts identified as belonging to children will be deactivated and data deleted.
This analysis describes what Segment's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes age thresholds aligned with COPPA in the U.S. and GDPR Article 8 in the EEA, and discloses a remediation procedure for inadvertently collected child data. The differentiated age thresholds for U.S./UK versus EEA reflect applicable legal requirements in each jurisdiction.
The updated policy establishes a new opt-out mechanism allowing users to decline having their data disclosed to third parties (other than service providers) or used for purposes materially different from the original collection purpose. The policy also explicitly discloses that Twilio Inc. is subject to FTC investigatory and enforcement powers, providing users with notice of the regulatory authority overseeing the company's privacy practices. You can exercise this opt-out right by contacting Segment through the mechanism specified in their privacy policy.
View change record →The updated terms establish clearer disclosure of how Segment transfers personal data internationally. Segment now explicitly certifies its compliance with the EU-U.S. Data Privacy Framework, UK Extension, and Swiss-U.S. Data Privacy Framework, and states that these DPF Principles take precedence if they conflict with other policy terms. The updated policy also adds specific rights allowing you to opt out of: (i) disclosure of your personal data to third parties other than service providers acting under Segment's instructions, or (ii) use of your personal data for purposes materially different from the original purpose or your subsequent authorization. You can exercise these rights by contacting privacy@twilio.com.
View change record →The agreement establishes that Twilio's services are not available to individuals under 13 in the U.S. and UK or under 16 in the EEA, and that accounts identified as belonging to children will be deactivated and associated data deleted. Individuals with information about a child account can report it to privacy@twilio.com with the subject line 'Children'.
Cross-platform context
See how other platforms handle Children's Privacy and Age Restriction and similar clauses.
Compare across platforms →Monitoring
Segment has changed this document before.
Receive same-day alerts, structured change summaries, and monitoring for up to 25 platforms.
"Our Services are not directed to or intended to be used by children (under the age of 13 in the U.S. and UK, or 16 in the EEA). If we discover that a child has created an account, we will deactivate it and delete the data as quickly as possible. If you believe we have inadvertently collected data from a child, please contact us at privacy@twilio.com with the subject line 'Children'.Excerpt from Segment's Privacy Policy
1) REGULATORY LANDSCAPE: COPPA applies in the U.S. to online services directed to children under 13 and imposes parental consent and data minimization requirements. GDPR Article 8 establishes age of digital consent thresholds for information society services, with member states permitted to set thresholds between 13 and 16; the EEA threshold of 16 stated in the notice reflects Twilio's stated compliance position. The UK Age Appropriate Design Code (Children's Code) imposes additional obligations for services likely to be accessed by children under 18. 2) GOVERNANCE EXPOSURE: Low for this specific provision given that Twilio's services are developer-focused and not directed to children. The notice provides a compliant remediation procedure. However, enterprise customers using Twilio to build consumer-facing services that may be accessed by minors bear primary responsibility for age verification and COPPA or GDPR Article 8 compliance at the application layer. 3) JURISDICTION FLAGS: The differentiated age threshold of 13 for U.S. and UK versus 16 for EEA reflects applicable statutory requirements. Enterprise customers deploying Twilio in consumer contexts should assess whether their own platforms impose adequate age verification to prevent child access to Twilio-powered services. 4) CONTRACT AND VENDOR IMPLICATIONS: Enterprise customers building consumer-facing applications on Twilio's infrastructure should assess COPPA and GDPR Article 8 compliance obligations at the application layer, as Twilio's notice addresses its own direct services rather than downstream applications built on its APIs. 5) COMPLIANCE CONSIDERATIONS: Legal teams at enterprise customers deploying Twilio for consumer communications should verify that age verification mechanisms are in place at the application layer. Organizations subject to the UK Children's Code should assess whether services accessible to minors under 18 meet the code's requirements independent of Twilio's stated age threshold.
Full institutional analysis
Regulatory citations, enforcement risk, and due diligence action items.
Monitor: same-day alerts on the platforms you choose. Analyst: full institutional analysis.
Compliance Governance Intelligence
Need to monitor specific governance provisions?
Compliance includes provision-level monitoring, governance timelines, regulatory mapping, and audit-ready analysis.
Built from archived source documents, structured governance mappings, and historical version tracking.
This provision establishes age thresholds aligned with COPPA in the U.S. and GDPR Article 8 in the EEA, and discloses a remediation procedure for inadvertently collected child data. The differentiated age thresholds for U.S./UK versus EEA reflect applicable legal requirements in each jurisdiction.
The agreement establishes that Twilio's services are not available to individuals under 13 in the U.S. and UK or under 16 in the EEA, and that accounts identified as belonging to children will be deactivated and associated data deleted. Individuals with information about a child account can report it to privacy@twilio.com with the subject line 'Children'.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Segment.