The notice states that Twilio's services are not directed to children under 13 in the U.S. and UK or under 16 in the EEA, and that accounts identified as belonging to children will be deactivated and data deleted.
This analysis describes what Segment's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes age thresholds aligned with COPPA in the U.S. and GDPR Article 8 in the EEA, and discloses a remediation procedure for inadvertently collected child data. The differentiated age thresholds for U.S./UK versus EEA reflect applicable legal requirements in each jurisdiction.
The updated policy establishes a new opt-out mechanism allowing users to decline having their data disclosed to third parties (other than service providers) or used for purposes materially different from the original collection purpose. The policy also explicitly discloses that Twilio Inc. is subject to FTC investigatory and enforcement powers, providing users with notice of the regulatory authority overseeing the company's privacy practices. You can exercise this opt-out right by contacting Segment through the mechanism specified in their privacy policy.
View change record →The updated terms establish clearer disclosure of how Segment transfers personal data internationally. Segment now explicitly certifies its compliance with the EU-U.S. Data Privacy Framework, UK Extension, and Swiss-U.S. Data Privacy Framework, and states that these DPF Principles take precedence if they conflict with other policy terms. The updated policy also adds specific rights allowing you to opt out of: (i) disclosure of your personal data to third parties other than service providers acting under Segment's instructions, or (ii) use of your personal data for purposes materially different from the original purpose or your subsequent authorization. You can exercise these rights by contacting privacy@twilio.com.
View change record →The agreement establishes that Twilio's services are not available to individuals under 13 in the U.S. and UK or under 16 in the EEA, and that accounts identified as belonging to children will be deactivated and associated data deleted. Individuals with information about a child account can report it to privacy@twilio.com with the subject line 'Children'.
Cross-platform context
See how other platforms handle Children's Privacy and Age Restriction and similar clauses.
Compare across platforms →"Our Services are not directed to or intended to be used by children (under the age of 13 in the U.S. and UK, or 16 in the EEA). If we discover that a child has created an account, we will deactivate it and delete the data as quickly as possible. If you believe we have inadvertently collected data from a child, please contact us at privacy@twilio.com with the subject line 'Children'.Excerpt from Segment's Privacy Policy
1) REGULATORY LANDSCAPE: COPPA applies in the U.S.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Get the research letter
Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.
This provision establishes age thresholds aligned with COPPA in the U.S. and GDPR Article 8 in the EEA, and discloses a remediation procedure for inadvertently collected child data. The differentiated age thresholds for U.S./UK versus EEA reflect applicable legal requirements in each jurisdiction.
The agreement establishes that Twilio's services are not available to individuals under 13 in the U.S. and UK or under 16 in the EEA, and that accounts identified as belonging to children will be deactivated and associated data deleted. Individuals with information about a child account can report it to privacy@twilio.com with the subject line 'Children'.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Segment.