This provision states that customers are expected to use Salesforce AI features responsibly and in compliance with their agreements with Salesforce, specifically including the Acceptable Use Policy.
This analysis describes what Salesforce Einstein's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that customer AI use is subject to the terms of the Acceptable Use Policy, which governs permitted and restricted uses of Salesforce AI capabilities and may include enforcement mechanisms such as account suspension or termination for violations. Customers should review the referenced Acceptable Use Policy to identify specific use restrictions applicable to their AI deployments.
Interpretive note: The full scope of this obligation cannot be assessed from this document alone, as it incorporates the Acceptable Use Policy by reference without reproducing its specific restrictions.
Under this provision, customers' use of Salesforce AI features is subject to the Acceptable Use Policy in addition to their primary service agreements, creating compliance obligations that may affect permitted AI use cases and account standing. Customers should review the Acceptable Use Policy to identify specific restrictions applicable to their use of Einstein and other Salesforce AI capabilities.
Cross-platform context
See how other platforms handle Acceptable Use Policy Compliance Obligation and similar clauses.
Compare across platforms →"We expect our customers to use our AI responsibly, and in compliance with their agreements with us, including our Acceptable Use Policy.Excerpt from Salesforce Einstein's Salesforce Trusted AI Principles
(1) REGULATORY LANDSCAPE: The Acceptable Use Policy obligation engages FTC guidelines on unfair or deceptive practices if permitted uses as stated in the policy diverge from actual platform restrictions.
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
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This provision establishes that customer AI use is subject to the terms of the Acceptable Use Policy, which governs permitted and restricted uses of Salesforce AI capabilities and may include enforcement mechanisms such as account suspension or termination for violations. Customers should review the referenced Acceptable Use Policy to identify specific use restrictions applicable to their AI deployments.
Under this provision, customers' use of Salesforce AI features is subject to the Acceptable Use Policy in addition to their primary service agreements, creating compliance obligations that may affect permitted AI use cases and account standing. Customers should review the Acceptable Use Policy to identify specific restrictions applicable to their use of Einstein and other Salesforce AI capabilities.
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