Salesforce Einstein · Salesforce Trusted AI Principles · View original document ↗

Customers Must Use AI Responsibly

High severity Medium confidence Explicitdocumentlanguage Common · 284 of 352 platforms
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This analysis describes what Salesforce Einstein's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This places affirmative obligations on customers regarding responsible use and compliance with existing agreements, including a named policy, establishing a conduct standard with potential contractual consequences.

Interpretive note: The clause uses 'expect' rather than a harder legal obligation verb such as 'require' or 'must'. Whether 'expect' carries binding contractual force is not determinable from this excerpt alone. The Acceptable Use Policy is named but its contents are not reproduced here.

Consumer impact (what this means for users)

Readers, as customers, are expected to use Salesforce Einstein's AI responsibly and in compliance with their agreements with Salesforce, including the Acceptable Use Policy.

How other platforms handle this

Robinhood Medium

if you do choose to upload your photograph to our Service, please note that all images must adhere to our App Use Standards which you are required to comply with to use any of the Robinhood Services.

McDonald's Medium

Please take steps to secure your access credentials such as login name and password, and do not share them with anyone.

Glassdoor Medium

Except as set forth below, or as otherwise approved by us, the services are for your personal, non-commercial use unless you enter into a separate agreement with us for your commercial use.

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▸ View Original Clause Language DOCUMENT RECORD
"
We expect our customers to use our AI responsibly, and in compliance with their agreements with us, including our Acceptable Use Policy.

— Excerpt from Salesforce Einstein's Salesforce Trusted AI Principles

Applicable regulations

Trump Executive Order on AI Policy Framework
US

Provision details

Document information
Document
Salesforce Trusted AI Principles
Entity
Salesforce Einstein
Document last updated
May 12, 2026
Tracking information
First tracked
July 12, 2026
Last verified
July 12, 2026
Record ID
CA-P-073881
Document ID
CA-D-00818
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
c9bb51f7a29871aea2e399cd45ac7de48db93c4bdcfc153b82b72422b3556af6
Analysis generated
July 12, 2026 16:47 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Salesforce Einstein
Document: Salesforce Trusted AI Principles
Record ID: CA-P-073881
Captured: 2026-07-12 16:47:16 UTC
SHA-256: c9bb51f7a29871ae…
URL: https://conductatlas.com/platform/salesforce-einstein/salesforce-trusted-ai-principles/provision/CA-P-073881/customers-must-use-ai-responsibly/
Accessed: July 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Salesforce Einstein's Customers Must Use AI Responsibly clause do?

This places affirmative obligations on customers regarding responsible use and compliance with existing agreements, including a named policy, establishing a conduct standard with potential contractual consequences.

How does this clause affect you?

Readers, as customers, are expected to use Salesforce Einstein's AI responsibly and in compliance with their agreements with Salesforce, including the Acceptable Use Policy.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 284 platforms. See the full comparison.

Is ConductAtlas affiliated with Salesforce Einstein?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Salesforce Einstein.