Salesforce Einstein · Salesforce Trusted AI Principles · View original document ↗

Customer Data Remains Under Customer Control

High severity Medium confidence Explicitdocumentlanguage Common · 279 of 352 platforms
Share 𝕏 Share in Share 🔒 PDF
Monitor governance changes for Salesforce Einstein Create a free account to receive the weekly governance digest and monitor one platform for governance changes.
Create free account No credit card required.

This analysis describes what Salesforce Einstein's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The explicit statement that managed data belongs to the customer, not Salesforce, directly addresses data ownership and control, which has significant implications for data rights and use.

Interpretive note: The canonical claim merges two closely related but technically independent propositions (customer control and customer ownership of data) because they are inseparable in establishing the primary legal effect. Model ownership is referenced ('data and models') in the control statement but not addressed in the ownership statement, which refers only to 'data'.

Consumer impact (what this means for users)

Readers retain control over their data and models at all times, and the data Salesforce Einstein manages on their behalf is established as belonging to them, not to Salesforce.

How other platforms handle this

MyFitnessPal Medium

We use your personal information to send you newsletters and other promotional communications, including information about MyFitnessPal's new offerings, features, offers, events, webinars, and other information.

Lyft Medium

We may infer certain information from your interactions with the Lyft Platform and other personal information available to us. For example, if you frequently ride to or from airports, we may infer you are a frequent traveler.

Square Medium

we may use this information to make it easier for you to find the people you want to send payments to, for account and identity verification and fraud prevention purposes, to reduce the risk you will send payments to the wrong person, or to provide other personalized services.

See all platforms with this clause type →

Monitoring

Salesforce Einstein has changed this document before.

Receive same-day alerts, structured change summaries, and monitoring for up to 25 platforms.

Get Monitor Or create a free account →
▸ View Original Clause Language DOCUMENT RECORD
"
We enable customers to remain in control of their data and models at all times. The data we manage does not belong to Salesforce—it belongs to the customer.

— Excerpt from Salesforce Einstein's Salesforce Trusted AI Principles

Applicable regulations

Colorado AI Act
US-CO
EU AI Act - High Risk Provisions
EU

Provision details

Document information
Document
Salesforce Trusted AI Principles
Entity
Salesforce Einstein
Document last updated
May 12, 2026
Tracking information
First tracked
July 12, 2026
Last verified
July 12, 2026
Record ID
CA-P-073891
Document ID
CA-D-00818
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
c9bb51f7a29871aea2e399cd45ac7de48db93c4bdcfc153b82b72422b3556af6
Analysis generated
July 12, 2026 16:47 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Salesforce Einstein
Document: Salesforce Trusted AI Principles
Record ID: CA-P-073891
Captured: 2026-07-12 16:47:16 UTC
SHA-256: c9bb51f7a29871ae…
URL: https://conductatlas.com/platform/salesforce-einstein/salesforce-trusted-ai-principles/provision/CA-P-073891/customer-data-remains-under-customer-control/
Accessed: July 13, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

Other risks in this policy

Related Analysis

Compliance Governance Intelligence

Need to monitor specific governance provisions?

Compliance includes provision-level monitoring, governance timelines, regulatory mapping, and audit-ready analysis.

Arbitration clauses AI governance Data rights Indemnification Retention policies
Get Compliance

Or start with Monitor →

Built from archived source documents, structured governance mappings, and historical version tracking.

Frequently Asked Questions

What does Salesforce Einstein's Customer Data Remains Under Customer Control clause do?

The explicit statement that managed data belongs to the customer, not Salesforce, directly addresses data ownership and control, which has significant implications for data rights and use.

How does this clause affect you?

Readers retain control over their data and models at all times, and the data Salesforce Einstein manages on their behalf is established as belonging to them, not to Salesforce.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 279 platforms. See the full comparison.

Is ConductAtlas affiliated with Salesforce Einstein?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Salesforce Einstein.