“We enable customers to remain in control of their data and models at all times. The data we manage does not belong to Salesforce—it belongs to the customer.”
This analysis describes what Salesforce Einstein's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The explicit statement that managed data belongs to the customer, not Salesforce, directly addresses data ownership and control, which has significant implications for data rights and use.
Interpretive note: The canonical claim merges two closely related but technically independent propositions (customer control and customer ownership of data) because they are inseparable in establishing the primary legal effect. Model ownership is referenced ('data and models') in the control statement but not addressed in the ownership statement, which refers only to 'data'.
Readers retain control over their data and models at all times, and the data Salesforce Einstein manages on their behalf is established as belonging to them, not to Salesforce.
How other platforms handle this
We process your data for necessary purposes as described in the main Policy, and for secondary purposes. We use both human and automated means to process your data.
Comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities
Any personal information we collect from you to verify your identity in connection with your request will be used solely for the purposes of verification.
"We enable customers to remain in control of their data and models at all times. The data we manage does not belong to Salesforce—it belongs to the customer.Excerpt from Salesforce Einstein's Salesforce Trusted AI Principles
We read the privacy policies and terms of service of 38 AI platforms. Here is what they say about training, retention, arbitration, and liability.
Get the weekly coverage letter
Companies change their terms without announcing it. We capture governance documents, compare each new version with the last, and publish what changed, with the source text behind it. One email a week on what we found and what we could not reach.
The explicit statement that managed data belongs to the customer, not Salesforce, directly addresses data ownership and control, which has significant implications for data rights and use.
Readers retain control over their data and models at all times, and the data Salesforce Einstein manages on their behalf is established as belonging to them, not to Salesforce.
ConductAtlas has identified this type of provision across 272 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Salesforce Einstein.