“Zero data retention is a strict policy where the prompts and generated responses are never stored or used to train the underlying third-party large language models, guaranteeing the data remains exclusively the customer's property.”
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The policy explicitly prohibits both storage and use of customer prompt data for model training by third-party LLMs, and asserts exclusive customer ownership of that data, directly addressing a key concern about AI data use.
Interpretive note: The policy as described applies to 'underlying third-party large language models'; it is not stated whether first-party or Salesforce-owned models are covered by the same restriction. The excerpt does not specify which products or contexts this policy applies to.
Your prompts and the AI's generated responses are never stored or used to train third-party large language models, and the data remains exclusively your property under this policy.
How other platforms handle this
We will retain your Data for as long as necessary: (i) to achieve the purposes as set out in this Policy; (ii) as required by applicable laws and regulations, including any mandated retention periods...
After you submit a request to delete your account, we initiate a deletion process to safely and completely remove your data from our servers or retain it only in anonymized form.
We will promptly destroy personal information at the end of the retention period, as described above. When we destroy personal information, we do so in a way that prevents that information from being restored or reconstructed.
"Zero data retention is a strict policy where the prompts and generated responses are never stored or used to train the underlying third-party large language models, guaranteeing the data remains exclusively the customer's property.Excerpt from Salesforce Einstein's Salesforce Trusted AI Principles
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The policy explicitly prohibits both storage and use of customer prompt data for model training by third-party LLMs, and asserts exclusive customer ownership of that data, directly addressing a key concern about AI data use.
Your prompts and the AI's generated responses are never stored or used to train third-party large language models, and the data remains exclusively your property under this policy.
ConductAtlas has identified this type of provision across 267 platforms. See the full comparison.
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