Provision record
Salesforce Einstein · Salesforce Trusted AI Principles · View original document ↗

Customers Must Understand AI Recommendation Rationale

Medium severity Explicit document language Common · 272 of 352 platforms
Stay ahead of the changes
Track Salesforce Einstein and get the diff the day its terms change.
Share 𝕏 Share in Share 🔒 PDF

This analysis describes what Salesforce Einstein's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

How other platforms handle this

Grubhub Medium

your Review must clearly disclose any "material connection" you may have with Grubhub or the Merchant

Twitch Medium

You will display or read out the following disclaimer when promoting, administering, or conducting a Promotion: "This is a promotion by [Your Name]. Twitch does not sponsor or endorse this promotion and is not responsible for it."

Perplexity AI Medium

the Receiving Party shall (other than to the extent prohibited by law) provide prior written notice to the Disclosing Party and reasonably cooperate...with any efforts by the Disclosing Party to contest or limit such disclosure requirement

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
We strive to ensure our customers understand the "why" behind each AI-driven recommendation and prediction so they can make informed decisions, identify unintended outcomes and mitigate harm.

Excerpt from Salesforce Einstein's Salesforce Trusted AI Principles

Provision details

Document information
Document
Salesforce Trusted AI Principles
Entity
Salesforce Einstein
Document last updated
May 12, 2026
Tracking information
First tracked
July 12, 2026
Last verified
July 12, 2026
Record ID
CA-P-073883
Document ID
CA-D-00818
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
c9bb51f7a29871aea2e399cd45ac7de48db93c4bdcfc153b82b72422b3556af6
Analysis generated
July 12, 2026 16:47 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Salesforce Einstein
Document: Salesforce Trusted AI Principles
Record ID: CA-P-073883
Captured: 2026-07-12 16:47:16 UTC
SHA-256: c9bb51f7a29871ae…
URL: https://conductatlas.com/platform/salesforce-einstein/salesforce-trusted-ai-principles/provision/CA-P-073883/customers-must-understand-ai-recommendation-rationale/
Accessed: Aug. 2, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

Other risks in this policy

Get the research letter

Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.

Frequently Asked Questions

What does Salesforce Einstein's Customers Must Understand AI Recommendation Rationale clause do?

The clause states: “We strive to ensure our customers understand the "why" behind each AI-driven recommendation and prediction so they can make informed decisions, identify unintended outcomes and mitigate harm.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 272 platforms. See the full comparison.

Is ConductAtlas affiliated with Salesforce Einstein?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Salesforce Einstein.