Provision record
Salesforce Einstein · Salesforce Trusted AI Principles · View original document ↗

Customers Must Understand AI Recommendation Rationale

Common · 266 of 343 platforms
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This analysis describes what Salesforce Einstein's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

How other platforms handle this

Ford

Inform others who drive the vehicle, and passengers who connect their mobile devices to the vehicle, about the information in this Notice, including the Connected Vehicle Privacy section

Ramp

Company agrees to immediately notify Ramp in writing of any changes that may affect compliance with this Section.

Groq

Customer agrees to provide information about intended uses of the Cloud Services and AI Model Services and compliance with this policy upon request from Groq.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
We strive to ensure our customers understand the "why" behind each AI-driven recommendation and prediction so they can make informed decisions, identify unintended outcomes and mitigate harm.

Excerpt from Salesforce Einstein's Salesforce Trusted AI Principles

Provision details

Document information
Document
Salesforce Trusted AI Principles
Entity
Salesforce Einstein
Tracking information
First captured by ConductAtlas
July 11, 2026
Text quoted from version
CA-V-004754, captured July 11, 2026
Record ID
CA-P-073883
Document ID
CA-D-000818
Evidence Provenance
Source URL
Wayback Machine
Extracted-text SHA-256 (version CA-V-004754)
783e44d97dc3e121767c91a968eb91dc77aa176f3535bccbbe266318e9be95cd
Analysis generated
July 12, 2026 16:47 UTC
Methodology
Evidence
✓ Excerpt found in version CA-V-004754, captured July 11, 2026 (checked Oct. 5, 2026)
Citation Record
Entity: Salesforce Einstein
Document: Salesforce Trusted AI Principles
Record ID: CA-P-073883
Version: CA-V-004754
Captured: 2026-07-11 13:46:03 UTC
SHA-256: 783e44d97dc3e121…
URL: https://conductatlas.com/platform/salesforce-einstein/salesforce-trusted-ai-principles/provision/CA-P-073883/customers-must-understand-ai-recommendation-rationale/
Accessed: Nov. 2, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Categories

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Frequently Asked Questions

What does Salesforce Einstein's Customers Must Understand AI Recommendation Rationale clause do?

The clause states: “We strive to ensure our customers understand the "why" behind each AI-driven recommendation and prediction so they can make informed decisions, identify unintended outcomes and mitigate harm.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 266 platforms. See the full comparison.

Is ConductAtlas affiliated with Salesforce Einstein?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Salesforce Einstein.