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This provision states that customers are expected to use Salesforce AI features responsibly and in compliance with their agreements with Salesforce, specifically including the Acceptable Use Policy.
This analysis describes what Salesforce Einstein's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that customer AI use is subject to the terms of the Acceptable Use Policy, which governs permitted and restricted uses of Salesforce AI capabilities and may include enforcement mechanisms such as account suspension or termination for violations. Customers should review the referenced Acceptable Use Policy to identify specific use restrictions applicable to their AI deployments.
Interpretive note: The full scope of this obligation cannot be assessed from this document alone, as it incorporates the Acceptable Use Policy by reference without reproducing its specific restrictions.
Under this provision, customers' use of Salesforce AI features is subject to the Acceptable Use Policy in addition to their primary service agreements, creating compliance obligations that may affect permitted AI use cases and account standing. Customers should review the Acceptable Use Policy to identify specific restrictions applicable to their use of Einstein and other Salesforce AI capabilities.
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"We expect our customers to use our AI responsibly, and in compliance with their agreements with us, including our Acceptable Use Policy.Excerpt from Salesforce Einstein's Salesforce Trusted AI Principles
(1) REGULATORY LANDSCAPE: The Acceptable Use Policy obligation engages FTC guidelines on unfair or deceptive practices if permitted uses as stated in the policy diverge from actual platform restrictions. Depending on the specific restrictions in the Acceptable Use Policy, the provision may also interact with sector-specific AI use regulations in financial services, healthcare, and employment contexts. (2) GOVERNANCE EXPOSURE: Medium. The provision creates a compliance obligation by reference to a separate document (the Acceptable Use Policy) that is not reproduced in this framework, meaning the full scope of customer obligations cannot be assessed from this document alone. Violations of the Acceptable Use Policy may trigger account enforcement actions. (3) JURISDICTION FLAGS: Customers in regulated industries (healthcare, financial services, employment, education) should assess whether the Acceptable Use Policy's permitted use scope aligns with sector-specific AI use restrictions under applicable law. EU deployments should evaluate whether Acceptable Use Policy restrictions align with EU AI Act prohibited use categories. (4) CONTRACT AND VENDOR IMPLICATIONS: The Acceptable Use Policy is incorporated by reference into the customer's service agreement, creating a binding obligation. Legal teams should review the current version of the Acceptable Use Policy and monitor for updates that may affect permitted AI use cases or create new compliance obligations. (5) COMPLIANCE CONSIDERATIONS: Compliance teams should maintain a current copy of the Acceptable Use Policy, assess whether existing AI deployments comply with its terms, and establish a process for monitoring policy updates that may affect operational AI use cases.
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This provision establishes that customer AI use is subject to the terms of the Acceptable Use Policy, which governs permitted and restricted uses of Salesforce AI capabilities and may include enforcement mechanisms such as account suspension or termination for violations. Customers should review the referenced Acceptable Use Policy to identify specific use restrictions applicable to their AI deployments.
Under this provision, customers' use of Salesforce AI features is subject to the Acceptable Use Policy in addition to their primary service agreements, creating compliance obligations that may affect permitted AI use cases and account standing. Customers should review the Acceptable Use Policy to identify specific restrictions applicable to their use of Einstein and other Salesforce AI capabilities.
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