Riot can record and store what you say and type in in-game voice and chat channels, and use that content to enforce rules and investigate misconduct.
This analysis describes what Riot Games's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Most players assume in-game voice chat is ephemeral; this clause establishes that communications content may be retained and reviewed, which has legal implications in jurisdictions requiring all-party consent to recording.
Interpretive note: The precise consent mechanism Riot uses at the point of voice chat activation is not detailed in the policy text, and the legal basis under GDPR for this processing is not explicitly specified, creating interpretive uncertainty.
Riot Games has restructured how it presents information about data collection and use in its privacy notice. The company narrowed its third-party disclaimer by removing the phrase 'we don't own or control,' replacing it with 'we don't control'—a distinction that may affect which entities the company is claiming it has no privacy responsibility for. For California residents, the notice now consolidates information about categories of personal information and their purposes into a single section rather than splitting them across the document. The practical implication depends on how Riot Games operationally interprets 'control' in relation to its business relationships and how California regulators view this language under CCPA notice requirements.
View change record →If you use voice or text chat in Riot games, the content of those conversations may be recorded and stored. In some US states and countries, recording communications without explicit consent from all parties may be legally constrained, and users in those jurisdictions should be aware of this practice.
How other platforms handle this
We may record any telephone calls between you and our agents or other representatives for training and quality assurance purposes.
In competitive game modes, we may record your gameplay, and your controller button inputs, and replay these together with your in-game profile information and game statistics to other players in-game and at live EA or partner events.
We and our service providers and other vendors may record, monitor, and retain emails, chats, calls, and texts. By communicating with us, you consent to this recording, monitoring, and retention. We may use chatbot technology and other automated methods of communication.
Monitoring
Riot Games has changed this document before.
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"We may record and store voice and text chat communications that occur within our games and Services for the purposes of moderation, safety, and game integrity. This means that if you use voice or text chat features, we may collect the content of those communications. We use this data to detect and address violations of our terms and policies, including cheating, harassment, and other harmful behaviour.— Excerpt from Riot Games's Riot Games Privacy Notice
REGULATORY LANDSCAPE: Voice communication recording implicates the Electronic Communications Privacy Act (ECPA) at the federal level and state wiretapping statutes, most notably California Penal Code section 632 which requires all-party consent for confidential communications. GDPR Article 6 requires a lawful basis for processing; if voice data incidentally captures special category data (health, political views, religion) Article 9 applies. The FTC has oversight of deceptive data practices under Section 5 of the FTC Act. The EU's ePrivacy Directive may also apply to communications interception. GOVERNANCE EXPOSURE: High. The blanket recording of voice communications for moderation is operationally significant and legally sensitive. The notice does not specify consent mechanisms tailored to two-party consent jurisdictions, nor does it clearly articulate the retention period for recorded communications. The breadth of stated purposes (moderation, safety, game integrity) does not resolve whether the basis is consent or legitimate interests under GDPR, creating potential compliance uncertainty. JURISDICTION FLAGS: California (two-party consent under Penal Code 632), Illinois (Eavesdropping Act), and several EU member states impose heightened consent requirements for recording of communications. UK GDPR post-Brexit applies separately. Where minors' voice data is recorded, COPPA and equivalent frameworks create additional obligations. CONTRACT AND VENDOR IMPLICATIONS: If Riot uses third-party vendors to process or store recorded communications, DPA agreements must be in place under GDPR. B2B procurement teams deploying Riot platforms in enterprise settings (e.g. esports organizations) should assess whether employee communications monitoring obligations apply under local labor law. COMPLIANCE CONSIDERATIONS: Compliance teams should audit whether in-product consent disclosures are presented at the point of first voice chat use, and whether those disclosures satisfy all-party consent requirements in applicable jurisdictions. Retention schedules for recorded communications should be defined and documented. Data mapping should identify all vendors with access to communication content.
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Most players assume in-game voice chat is ephemeral; this clause establishes that communications content may be retained and reviewed, which has legal implications in jurisdictions requiring all-party consent to recording.
If you use voice or text chat in Riot games, the content of those conversations may be recorded and stored. In some US states and countries, recording communications without explicit consent from all parties may be legally constrained, and users in those jurisdictions should be aware of this practice.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Riot Games.