Redfin · Redfin Terms of Use · View original document ↗

Limitation of Liability

Medium severity Low confidence Inferredfromcontext Common · 226 of 325 platforms
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Document Record

What it is

The Terms include caps and limits on how much Redfin can be held liable to you for problems arising from using the service; the specific cap amounts and exclusions are detailed in the full arbitration and liability sections of the Terms.

This analysis describes what Redfin's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision functions as a structural notice provision within the Terms, identifying that liability limitations are included in the governing agreement. The clause establishes that specific liability caps and restrictions are operative terms affecting the legal relationship between Redfin and users.

Interpretive note: The main Terms reference liability limits without specifying them; the operative caps and exclusions are contained in the Services Addenda, which were not available for review in the provided document text, creating significant uncertainty about the precise scope of this provision.

Consumer impact (what this means for users)

If you experience a loss connected to using Redfin, the amount you may be able to recover from Redfin is likely capped or limited under the agreement; the precise limits depend on the applicable Services Addendum for your specific service.

How other platforms handle this

Cohere Medium

In no event will either party's aggregate liability arising out of or related to this Agreement exceed the total fees paid or payable by Customer in the twelve (12) months preceding the claim. In no event will either party be liable for any indirect, incidental, special, consequential, or punitive d...

DeepSeek Medium

IN NO EVENT WILL DEEPSEEK OR ITS AFFILIATES BE LIABLE UNDER ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, TORT, NEGLIGENCE, PRODUCTS LIABILITY, OR OTHERWISE, FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OR LOST PROFITS, EVEN IF DEEPSEEK OR ITS AFFILIATES HAVE ...

Perplexity AI Medium

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL PERPLEXITY, ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS O...

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▸ View Original Clause Language DOCUMENT RECORD
"
These Terms provide important information to you, including information about your obligations when using the Services, about content you access through the Services, about content you contribute to the Services, and about the limits of our liability to you.

— Excerpt from Redfin's Redfin Terms of Use

ConductAtlas Analysis

Institutional analysis (Compliance & governance intelligence)

REGULATORY LANDSCAPE: Liability limitation clauses are standard in consumer platform agreements and are generally enforceable under US contract law, subject to state-law unconscionability challenges and consumer protection statutes that may preserve minimum rights. Given Redfin's licensed brokerage status, state real estate licensing laws may impose non-waivable duties that limit the practical scope of contractual liability caps in the context of professional services errors. GOVERNANCE EXPOSURE: Medium. The summary provision references liability limits but does not reproduce them; full analysis requires review of the applicable Services Addenda. Real estate brokerage liability is a regulated area in all US states and Canadian provinces, and contractual liability caps may not extend to professional negligence claims governed by state licensing law. JURISDICTION FLAGS: California, Washington, and other states with active consumer protection statutes may limit the enforceability of liability caps in consumer contracts, particularly where the limitation would leave a consumer with no meaningful remedy. Canadian provincial consumer protection legislation may impose similar constraints. CONTRACT AND VENDOR IMPLICATIONS: B2B users and real estate professionals engaging with Redfin should review the specific Services Addendum applicable to their relationship to identify the precise liability cap and any indemnification provisions. The general Terms' reference to 'limits of our liability' without specifying amounts means the operative terms are only accessible through the full agreement including addenda. COMPLIANCE CONSIDERATIONS: Legal teams reviewing Redfin as a service partner should obtain and review all applicable Services Addenda to identify specific liability limits, indemnification obligations, and exclusions from coverage. The interaction between contractual liability caps and Redfin's professional liability as a licensed broker should be assessed with state-specific legal counsel.

Full compliance analysis

Regulatory citations, enforcement risk, and due diligence action items.

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Applicable agencies

  • FTC
    The FTC has authority over unfair or deceptive practices in consumer contracts, including liability caps that may leave consumers without meaningful remedies.
    File a complaint →
  • State AG
    State Attorneys General may have authority under state consumer protection and real estate licensing laws to challenge liability limitations that conflict with non-waivable consumer rights.
    File a complaint →

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
Redfin Terms of Use
Entity
Redfin
Document last updated
May 5, 2026
Tracking information
First tracked
May 10, 2026
Last verified
May 10, 2026
Record ID
CA-P-009018
Document ID
CA-D-00233
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
92bcc36adacb8ce0270f7b39b46d062ea49759b57faa04361a72e3875c0e26fe
Analysis generated
May 10, 2026 13:43 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Redfin
Document: Redfin Terms of Use
Record ID: CA-P-009018
Captured: 2026-05-10 13:43:17 UTC
SHA-256: 92bcc36adacb8ce0…
URL: https://conductatlas.com/platform/redfin/redfin-terms-of-use/limitation-of-liability/
Accessed: May 20, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Redfin's Limitation of Liability clause do?

This provision functions as a structural notice provision within the Terms, identifying that liability limitations are included in the governing agreement. The clause establishes that specific liability caps and restrictions are operative terms affecting the legal relationship between Redfin and users.

How does this clause affect you?

If you experience a loss connected to using Redfin, the amount you may be able to recover from Redfin is likely capped or limited under the agreement; the precise limits depend on the applicable Services Addendum for your specific service.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 226 platforms. See the full comparison.

Is ConductAtlas affiliated with Redfin?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Redfin.