When you agree to receive texts or calls from Redfin, that consent also covers Redfin's partners and affiliates for both service and marketing purposes, and standard carrier rates may apply.
This analysis describes what Redfin's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The clause delineates the authorized parties and purposes for telecommunications contact, establishes an opt-out mechanism for SMS communications, and limits third-party phone number transfers. This framework structures Redfin's operational authority to initiate contact and users' ability to restrict such contact.
Interpretive note: The identity of 'partners and affiliates' authorized to contact users under this consent is not specified in the policy, creating uncertainty about the full scope of the consent and its consistency with updated FCC one-to-one consent requirements.
Agreeing to SMS or phone contact from Redfin means you may also receive calls and texts from Redfin's partners and affiliates for marketing purposes, and you should opt out explicitly if you want to stop receiving these communications.
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"If you consent to receive calls and SMS text messages from Redfin, that consent is exclusive to Redfin and its partners and affiliates, and is collected solely for the purpose of obtaining your permission to call or text you as part of providing you with the Services or to send you marketing messages as described within this Privacy Policy. Message and data rates may apply. You may opt out of receiving SMS text messages at any time. For assistance, please refer to our Terms of Use or this Privacy Policy. Redfin does not sell your phone number to third parties.— Excerpt from Redfin's Redfin Privacy Policy
REGULATORY LANDSCAPE: SMS and telephone marketing consent implicates the Telephone Consumer Protection Act (TCPA), which requires prior express written consent for autodialed or prerecorded marketing calls and texts. The extension of consent to 'partners and affiliates' without specifically identifying those entities may create TCPA exposure, as the FCC has issued guidance requiring that TCPA consent identify the specific callers authorized. The FTC's Telemarketing Sales Rule (TSR) also applies to telemarketing calls. State do-not-call registries and state-specific telephone solicitation laws may impose additional requirements. GOVERNANCE EXPOSURE: High. The FCC's January 2024 TCPA amendment (effective January 2025) significantly narrowed the scope of consent for lead generator scenarios, requiring one-to-one consent that identifies each specific company authorized to contact the consumer. The policy's statement that consent extends to 'partners and affiliates' without identification may not satisfy the updated one-to-one consent standard, depending on how consent is obtained at the point of collection. JURISDICTION FLAGS: All U.S. jurisdictions (TCPA is federal), with heightened exposure in California (California Consumer Privacy Act provisions on sensitive data), Florida (Florida Telephone Solicitation Act with statutory damages), Oklahoma, Washington, and other states with stricter telephone solicitation laws. The policy's statement that Redfin does not sell phone numbers does not address whether numbers are shared with affiliates for their own marketing. CONTRACT AND VENDOR IMPLICATIONS: Contracts with SMS platform providers and telephony vendors should reflect TCPA compliance requirements including consent documentation, opt-out processing, and record retention. Affiliate and partner agreements should specify TCPA compliance obligations and the scope of authorized use of consumer contact information. COMPLIANCE CONSIDERATIONS: The consent mechanism for SMS and telephone marketing should be audited against the FCC's updated one-to-one consent requirement to verify that each authorized caller is specifically identified at the point of consent. Opt-out processing workflows should be tested to confirm timely compliance. Records of consent should be maintained for the period required under TCPA and applicable state law.
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The clause delineates the authorized parties and purposes for telecommunications contact, establishes an opt-out mechanism for SMS communications, and limits third-party phone number transfers. This framework structures Redfin's operational authority to initiate contact and users' ability to restrict such contact.
Agreeing to SMS or phone contact from Redfin means you may also receive calls and texts from Redfin's partners and affiliates for marketing purposes, and you should opt out explicitly if you want to stop receiving these communications.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Redfin.