Provision record
Pinecone · Pinecone Privacy Policy · View original document ↗

Enterprise Customer Data Processing Carve-Out

Medium severity High confidence Explicit document language Common · 290 of 352 platforms
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Document Record

What it is

This privacy policy does not apply to data that Pinecone processes as part of delivering its paid services to enterprise customers; that data is governed by a separate data processing agreement between Pinecone and each customer.

This analysis describes what Pinecone's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Organizations using Pinecone's vector database services for their own applications should be aware that the protections and disclosures in this website privacy policy do not apply to any personal data they send to Pinecone as part of those services; separate contractual terms govern that data.

Clause Stability Stable

0
Changes
3
Months Monitored
May 12, 2026
First Seen
May 22, 2026
Last Seen
This clause type exists across 5149 other provisions on other platforms.

Consumer impact (what this means for users)

Personal data processed through Pinecone's paid services (rather than through website visits or marketing interactions) is governed by a separate data processing agreement and is not covered by the rights or disclosures in this privacy policy.

How other platforms handle this

Square Medium

to request that your data be transferred to a third party (data portability)

Google Cloud Medium

Your organization may allow you to access and export your data in order to back it up or transfer it to a service outside of Google.

Roblox Medium

Further, you may take legal actions in relation to any potential breach of your rights regarding the processing of your Personal Information, as well as to lodge complaints before the competent data prot...

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
This Privacy Policy does not govern how we may process personal information on behalf of our enterprise customers as part of the Pinecone Services. We process such personal data only as instructed by our customers and in accordance with a data processing agreement between our customers and us.

Excerpt from Pinecone's Privacy Policy

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

REGULATORY LANDSCAPE: This carve-out reflects the GDPR distinction between data controllers and data processors.

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable regulations

Colorado AI Act
US-CO
Connecticut Data Privacy Act Amendments
US-CT
EU AI Act - High Risk Provisions
EU
Indiana Consumer Data Protection Act
US-IN
Kentucky Consumer Data Protection Act
US-KY
Universal Opt-Out Mechanism Expansion 2026
US

Provision details

Document information
Document
Pinecone Privacy Policy
Entity
Pinecone
Document last updated
May 12, 2026
Tracking information
First tracked
May 12, 2026
Last verified
May 12, 2026
Record ID
CA-P-011864
Document ID
CA-D-00803
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
8d5c84812a6f8c2135211e0a5bacfdd5987ba74643a7860c78800235171e77e7
Analysis generated
May 12, 2026 15:43 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Pinecone
Document: Pinecone Privacy Policy
Record ID: CA-P-011864
Captured: 2026-05-12 15:43:15 UTC
SHA-256: 8d5c84812a6f8c21…
URL: https://conductatlas.com/platform/pinecone/pinecone-privacy-policy/provision/CA-P-011864/enterprise-customer-data-processing-carve-out/
Accessed: Aug. 11, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

Other risks in this policy

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Frequently Asked Questions

What does Pinecone's Enterprise Customer Data Processing Carve-Out clause do?

Organizations using Pinecone's vector database services for their own applications should be aware that the protections and disclosures in this website privacy policy do not apply to any personal data they send to Pinecone as part of those services; separate contractual terms govern that data.

How does this clause affect you?

Personal data processed through Pinecone's paid services (rather than through website visits or marketing interactions) is governed by a separate data processing agreement and is not covered by the rights or disclosures in this privacy policy.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 290 platforms. See the full comparison.

Is ConductAtlas affiliated with Pinecone?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Pinecone.