This privacy policy does not apply to data that Pinecone processes as part of delivering its paid services to enterprise customers; that data is governed by a separate data processing agreement between Pinecone and each customer.
This analysis describes what Pinecone's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Organizations using Pinecone's vector database services for their own applications should be aware that the protections and disclosures in this website privacy policy do not apply to any personal data they send to Pinecone as part of those services; separate contractual terms govern that data.
Personal data processed through Pinecone's paid services (rather than through website visits or marketing interactions) is governed by a separate data processing agreement and is not covered by the rights or disclosures in this privacy policy.
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"This Privacy Policy does not govern how we may process personal information on behalf of our enterprise customers as part of the Pinecone Services. We process such personal data only as instructed by our customers and in accordance with a data processing agreement between our customers and us.— Excerpt from Pinecone's Pinecone Privacy Policy
REGULATORY LANDSCAPE: This carve-out reflects the GDPR distinction between data controllers and data processors. Under GDPR Article 28, data processors must operate under a written contract that specifies the subject matter, duration, nature, and purpose of processing. The carve-out is consistent with standard B2B SaaS data processing structures but means that the protections described in this policy do not extend to end users whose data is processed by Pinecone on behalf of enterprise customers. The CPRA similarly distinguishes between businesses and service providers, with service provider contracts subject to specific content requirements. GOVERNANCE EXPOSURE: Medium. The carve-out is operationally significant for enterprise customers who may have obligations to their own users regarding how personal data is processed by Pinecone as a sub-processor or processor. The existence of a data processing agreement is asserted but its terms are not publicly disclosed, which limits independent verification of compliance commitments. JURISDICTION FLAGS: EU and UK enterprise customers face the highest exposure, as GDPR Article 28 compliance requires specific contractual provisions in the data processing agreement. California enterprise customers subject to CPRA should verify that their service provider agreement with Pinecone satisfies CPRA's service provider contract requirements. CONTRACT AND VENDOR IMPLICATIONS: Enterprise procurement and legal teams should request and review Pinecone's standard data processing agreement to confirm it satisfies GDPR Article 28, CPRA service provider requirements, and any other applicable regulatory standards. The agreement should address sub-processor management, security measures, data subject rights assistance, breach notification, and audit rights. COMPLIANCE CONSIDERATIONS: Organizations using Pinecone's services should update their own data processing inventories and privacy notices to reflect Pinecone as a processor or sub-processor of personal data. Data protection impact assessments may be warranted depending on the nature of personal data processed through Pinecone's vector database services.
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Organizations using Pinecone's vector database services for their own applications should be aware that the protections and disclosures in this website privacy policy do not apply to any personal data they send to Pinecone as part of those services; separate contractual terms govern that data.
Personal data processed through Pinecone's paid services (rather than through website visits or marketing interactions) is governed by a separate data processing agreement and is not covered by the rights or disclosures in this privacy policy.
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