Perplexity makes no promises that its AI outputs are accurate, complete, or reliable, and the service is provided without any warranty. Users rely on AI-generated answers at their own risk.
This analysis describes what Perplexity AI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Because Perplexity is an AI-powered answer engine that users may rely on for research, medical, legal, or financial information, the complete disclaimer of warranties on accuracy and reliability is operationally significant for any user making decisions based on AI-generated content.
The agreement states that Perplexity makes no warranties regarding the accuracy, reliability, or completeness of AI-generated outputs, meaning users bear the risk of relying on incorrect or incomplete information provided by the service. This is particularly material for high-stakes decisions in medical, legal, financial, or safety contexts.
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"THE SERVICES ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. PERPLEXITY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICES OR THE SERVERS THAT MAKE THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. PERPLEXITY MAKES NO WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF THE CONTENT, SERVICES, SOFTWARE, TEXT, GRAPHICS, LINKS, OR OTHER ITEMS CONTAINED WITHIN THE SERVICES.— Excerpt from Perplexity AI's Perplexity Terms of Service
(1) REGULATORY LANDSCAPE: In the EU, the EU AI Act imposes transparency and accuracy obligations on certain categories of AI systems, and broad disclaimer-of-warranty provisions may not fully insulate Perplexity from obligations under that framework. Consumer protection directives in the EU and UK may also limit the enforceability of blanket warranty disclaimers against consumers. In the United States, state consumer protection laws may constrain the scope of enforceable warranty disclaimers in certain contexts. (2) GOVERNANCE EXPOSURE: Medium. For enterprise customers deploying Perplexity in business workflows, the absence of any accuracy warranty means there is no contractual basis for claiming damages if AI-generated outputs contain material errors. This is particularly relevant in regulated industries where AI-assisted decision-making must meet accuracy or audit standards. (3) JURISDICTION FLAGS: EU/EEA consumers may have statutory rights that cannot be fully disclaimed under applicable consumer law, meaning this provision may be of limited effect for EU users. UK consumer protection law similarly may preserve certain implied terms that cannot be excluded. In the United States, the UCC and state consumer protection statutes may limit warranty disclaimers in some commercial contexts. (4) CONTRACT AND VENDOR IMPLICATIONS: Enterprise customers should not rely on Perplexity outputs in contexts where accuracy is a compliance requirement without independent verification processes. Any negotiated enterprise agreement should seek clarification of what, if any, accuracy or reliability commitments apply. The disclaimer also extends to service availability, meaning SLA commitments are not implied by the terms. (5) COMPLIANCE CONSIDERATIONS: Organizations using Perplexity in regulated workflows should assess whether reliance on AI-generated outputs without independent verification is consistent with applicable standards. Risk management frameworks should document that Perplexity operates on an as-is basis with no accuracy warranties, and internal use policies should communicate this limitation to employees.
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Because Perplexity is an AI-powered answer engine that users may rely on for research, medical, legal, or financial information, the complete disclaimer of warranties on accuracy and reliability is operationally significant for any user making decisions based on AI-generated content.
The agreement states that Perplexity makes no warranties regarding the accuracy, reliability, or completeness of AI-generated outputs, meaning users bear the risk of relying on incorrect or incomplete information provided by the service. This is particularly material for high-stakes decisions in medical, legal, financial, or safety contexts.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Perplexity AI.