This analysis describes what Perplexity AI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Business customers using Perplexity services are now governed by an updated DPA with two material operational changes. First, subprocessor disclosures have shifted from a static document attachment (Annex 2) to a live online list maintained at https://trust.perplexity.ai/subprocessors, with notifications of changes coming through in-product notification or email rather than through formal amendment. Second, certain Perplexity services (specifically Embeddings API and Perplexity Search) now operate under product-specific data postures and terms that control over the main DPA, meaning the data handling for those services may differ from the baseline agreement. Business customers should review the Trust Center list regularly and check for in-product notifications regarding subprocessor changes, as the updated terms no longer require static amendment cycles.
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We utilize appropriate encryption techniques to protect your data from unauthorized access.
We take reasonable measures, including administrative, technical, and physical safeguards, to protect your information from loss, theft, and misuse, and unauthorized access, disclosure, alteration, and destruction.
If you have concerns regarding your personal information that we process on behalf of a business or trial customer, please direct your concerns to that customer.
"to the extent required by Privacy Laws, conducting data protection impact assessments and, if required, prior consultation with relevant competent authoritiesExcerpt from Perplexity AI's Perplexity Data Processing Addendum
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The clause states: “to the extent required by Privacy Laws, conducting data protection impact assessments and, if required, prior consultation with relevant competent authorities”
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