For non-Model Provider subcontractor changes, the DPA provides 10 business days advance notice, a 5-day objection window on documented grounds, and if resolution fails, a right to terminate the Agreement with a refund of unused prepaid fees.
This analysis describes what Perplexity AI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes a structured objection and escalation procedure for general subcontractor changes, including a termination and refund remedy as the final recourse, which contrasts with the more limited remedy available for Model Provider changes.
Business customers using Perplexity services are now governed by an updated DPA with two material operational changes. First, subprocessor disclosures have shifted from a static document attachment (Annex 2) to a live online list maintained at https://trust.perplexity.ai/subprocessors, with notifications of changes coming through in-product notification or email rather than through formal amendment. Second, certain Perplexity services (specifically Embeddings API and Perplexity Search) now operate under product-specific data postures and terms that control over the main DPA, meaning the data handling for those services may differ from the baseline agreement. Business customers should review the Trust Center list regularly and check for in-product notifications regarding subprocessor changes, as the updated terms no longer require static amendment cycles.
View change record →Under this clause, Customers receive 10 business days advance notice of non-Model Provider subcontractor changes and may object within 5 days on documented grounds; if no resolution is reached, the agreement provides a right to terminate and receive a refund of unused prepaid fees.
Cross-platform context
See how other platforms handle General Subcontractor Change Objection and Termination Right and similar clauses.
Compare across platforms →"If Perplexity appoints a new subcontractor or intends to make any changes concerning the addition or replacement of any subcontractor that is not a Model Provider (as defined below), it shall provide Customer with ten business days' prior written notice (email sufficient), during which Customer can object to the appointment or replacement on reasonable and documented grounds related to the confidentiality or security of Personal Data or the subcontractor's compliance with Privacy Laws (and if Customer does not so object, Perplexity may proceed with the appointment or replacement). If the Customer does object within five days, the Customer and Perplexity shall work together in good faith to agree upon a resolution to the objection (e.g. restricting use of Personal Data or the Customer temporarily or permanently not using a particular aspect or feature of the Services). If despite those good faith discussions, a resolution cannot be found, then Customer (as its sole remedy) may terminate the Agreement, and receive a refund of any unused prepaid Fees (as defined in the Agreement).Excerpt from Perplexity AI's Perplexity Data Processing Addendum
REGULATORY LANDSCAPE: This provision engages GDPR Article 28(2) sub-processor authorization requirements and equivalent US state law vendor management obligations.
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This provision establishes a structured objection and escalation procedure for general subcontractor changes, including a termination and refund remedy as the final recourse, which contrasts with the more limited remedy available for Model Provider changes.
Under this clause, Customers receive 10 business days advance notice of non-Model Provider subcontractor changes and may object within 5 days on documented grounds; if no resolution is reached, the agreement provides a right to terminate and receive a refund of unused prepaid fees.
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