This analysis describes what Perplexity AI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
By designating cessation of use as the sole recourse, Perplexity AI removes any right to negotiate, seek damages, or continue using the model while disputing the appointment.
Business customers using Perplexity services are now governed by an updated DPA with two material operational changes. First, subprocessor disclosures have shifted from a static document attachment (Annex 2) to a live online list maintained at https://trust.perplexity.ai/subprocessors, with notifications of changes coming through in-product notification or email rather than through formal amendment. Second, certain Perplexity services (specifically Embeddings API and Perplexity Search) now operate under product-specific data postures and terms that control over the main DPA, meaning the data handling for those services may differ from the baseline agreement. Business customers should review the Trust Center list regularly and check for in-product notifications regarding subprocessor changes, as the updated terms no longer require static amendment cycles.
View change record →If a Customer objects to a Model Provider change, they have no remedy other than stopping use of the affected Third-Party Model; no other legal or contractual recourse is available under this clause.
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"If Customer objects to the appointment or replacement, Customer's sole recourse is to (and Customer must) cease all use of the relevant Third-Party Model via the ServicesExcerpt from Perplexity AI's Perplexity Data Processing Addendum
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By designating cessation of use as the sole recourse, Perplexity AI removes any right to negotiate, seek damages, or continue using the model while disputing the appointment.
If a Customer objects to a Model Provider change, they have no remedy other than stopping use of the affected Third-Party Model; no other legal or contractual recourse is available under this clause.
ConductAtlas has identified this type of provision across 263 platforms. See the full comparison.
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