This analysis describes what OpenAI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The scope of data processing in customer support is bounded by the customer's explicit sharing decision, limiting OpenAI's ability to process data not affirmatively provided during a support interaction.
OpenAI will only process the data you explicitly share when you open a support case; data you do not share is not processed in that context.
How other platforms handle this
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"Customer Support services are initiated by the Customer, and Customer Data is only processed to the extent Customer explicitly elects to share such data in the course of the support case.Excerpt from OpenAI's Sub-Processor List
We read the privacy policies and terms of service of 38 AI platforms. Here is what they say about training, retention, arbitration, and liability.
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The scope of data processing in customer support is bounded by the customer's explicit sharing decision, limiting OpenAI's ability to process data not affirmatively provided during a support interaction.
OpenAI will only process the data you explicitly share when you open a support case; data you do not share is not processed in that context.
ConductAtlas has identified this type of provision across 279 platforms. See the full comparison.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by OpenAI.