This analysis describes what OpenAI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The clause makes zero data retention available but conditions it on endpoint eligibility and possession of a qualifying use case, meaning it is not universally available.
Interpretive note: The excerpt does not define what constitutes a qualifying use case or which endpoints are eligible. The claim preserves these conditions without elaborating on their content.
The updated terms shift governance of conversation access and retention from end users to workspace administrators. Under the revised policy, workspace admins can now view, access, export, and delete any end user conversations within their workspace and control how long workspace data is retained. Additionally, OpenAI now reserves the right to retain deleted or unsaved conversations beyond the standard 30-day deletion window if retention is reasonably necessary to protect its services or any third party from harm, beyond prior language that limited retention extensions to legal requirements. Within an enterprise account, end users no longer have unilateral control over conversation visibility or deletion of their own conversations.
View change record →If you have a qualifying use case, you may request zero data retention for eligible endpoints, but it is not automatically granted.
How other platforms handle this
We collect and keep personal data only as needed or allowed for the purposes set out in this Statement, based on the reason we collected the personal data in the first instance and what is permitted under the laws that apply to the processing.
we will only retain your personal information for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements...
Affirm will retain your information in accordance with our Privacy Policy and any applicable state or federal law, rule or regulation.
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"You can also request zero data retention (ZDR) for eligible endpoints if you have a qualifying use-case.— Excerpt from OpenAI's OpenAI Enterprise Privacy
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The clause makes zero data retention available but conditions it on endpoint eligibility and possession of a qualifying use case, meaning it is not universally available.
If you have a qualifying use case, you may request zero data retention for eligible endpoints, but it is not automatically granted.
ConductAtlas has identified this type of provision across 275 platforms. See the full comparison.
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