This analysis describes what OpenAI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The clause creates an exhaustive list of permissible access purposes, meaning employee access outside those three purposes is not authorized.
The updated terms shift governance of conversation access and retention from end users to workspace administrators. Under the revised policy, workspace admins can now view, access, export, and delete any end user conversations within their workspace and control how long workspace data is retained. Additionally, OpenAI now reserves the right to retain deleted or unsaved conversations beyond the standard 30-day deletion window if retention is reasonably necessary to protect its services or any third party from harm, beyond prior language that limited retention extensions to legal requirements. Within an enterprise account, end users no longer have unilateral control over conversation visibility or deletion of their own conversations.
View change record →Your conversations can only be accessed by authorized OpenAI employees for incident resolution, recovery with your explicit permission, or legal compliance.
How other platforms handle this
if your authorization from that user expires or is revoked, you will immediately stop accessing or acting under that user's account.
Customer shall promptly notify Perplexity if Customer becomes aware of any unauthorized access to, or use of, an Authorized User's account.
You agree to immediately notify AT&T of any unauthorized use of your password or account or any other breach of security.
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"Authorized OpenAI employees will only ever access your conversations for the purposes of resolving incidents, recovering end user conversations with your explicit permission, or where required by applicable law.— Excerpt from OpenAI's OpenAI Enterprise Privacy
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The clause creates an exhaustive list of permissible access purposes, meaning employee access outside those three purposes is not authorized.
Your conversations can only be accessed by authorized OpenAI employees for incident resolution, recovery with your explicit permission, or legal compliance.
ConductAtlas has identified this type of provision across 266 platforms. See the full comparison.
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