This analysis describes what OpenAI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Employee access is strictly enumerated and limited to three defined purposes, with one of those purposes requiring the user's explicit permission, constraining OpenAI's internal access to conversation data.
The updated terms establish that workspace admins, rather than individual end users, control how long workspace conversation data is retained and authorize admins to view, access, export, and delete end user conversations. Previously, the policy stated that each user controlled whether their conversations were retained and that only end users could view their own conversations. The revised terms also permit OpenAI to retain deleted or unsaved conversations beyond the standard 30-day deletion window if retention is required by law or reasonably necessary to protect OpenAI's services or third parties from harm. Workspace users should review their organization's data governance policies to understand what access and retention practices their admins have implemented.
View change record →Your conversations can only be accessed by authorized OpenAI employees for three specific purposes, one of which requires your explicit permission before access occurs.
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Each payment processor uses and processes your complete payment information in accordance with its applicable privacy policy (Stripe and PayPal).
These companies are subject to contractual obligations governing privacy, data security, and confidentiality consistent with applicable laws.
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"Authorized OpenAI employees will only ever access your conversations for the purposes of resolving incidents, recovering end user conversations with your explicit permission, or where required by applicable law.— Excerpt from OpenAI's OpenAI API Data Usage Policies
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Employee access is strictly enumerated and limited to three defined purposes, with one of those purposes requiring the user's explicit permission, constraining OpenAI's internal access to conversation data.
Your conversations can only be accessed by authorized OpenAI employees for three specific purposes, one of which requires your explicit permission before access occurs.
ConductAtlas has identified this type of provision across 290 platforms. See the full comparison.
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