Provision record
Netflix · Netflix Terms of Use · View original document ↗

User Must Maintain Accurate Account Information

Medium severity Explicit document language Common · 298 of 352 platforms
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This analysis describes what Netflix's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

Recent Activity

This document changed recently

High Apr 19, 2026

The updated terms now require users to resolve most disputes with Netflix through binding arbitration rather than in court, unless users exercise a time-limited right to opt out. Under the revised language, disputes will not be decided by a judge or jury. The terms state that Section 6 contains full details of this requirement. You can review Section 6 to understand your opt-out rights and the time period available to exercise them.

View change record →
Medium Apr 18, 2026

The updated terms introduce a new account category called 'Extra Members,' described as users who do not live in the same household as the Account Owner, available where the feature is offered. The terms now explicitly require that any person creating a Netflix account must be at least 18 years old, or the age of majority in their jurisdiction. The revised language also clarifies that some Netflix content and features may be accessed without creating an account or providing a payment method, while other options require a subscription. These changes formalize previously implicit account structures and establish age-gated account creation.

View change record →

How other platforms handle this

SoFi Medium

You agree that SoFi may contact you about any matter relating to your activity with, any inquiry submitted to, or any account or product you have with SoFi.

Stripe Medium

If Stripe makes an Update available, User must implement it by the deadline stated in Stripe's notice. If no deadline is stated, then User must implement the Update within 30 days of the notice date.

Twitch Medium

You may terminate your license to use the Twitch Services and this Terms of Service agreement at your discretion at any time by ceasing to use the Twitch Services or, if you are a registered user, by deleting your Twitch account.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
You agree to provide and maintain accurate information relating to your account, including valid contact information so we can send you account related notices.

Excerpt from Netflix's Terms of Use

Provision details

Document information
Document
Netflix Terms of Use
Entity
Netflix
Date stated by the document
April 10, 2026
As printed in Netflix’s text (version CA-V-001853), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
March 6, 2026
Text quoted from version
CA-V-001853, captured April 19, 2026
Record ID
CA-P-019297
Document ID
CA-D-000038
Evidence Provenance
Source URL
Wayback Machine
Extracted-text SHA-256 (version CA-V-001853)
a53b1e4925d5870cf6d91e66c0e98e02f761711311321108d5f1a9fabeeb5480
Analysis generated
May 12, 2026 08:03 UTC
Methodology
Evidence
✓ Excerpt found verbatim in version CA-V-001853 (checked Oct. 5, 2026)
Citation Record
Entity: Netflix
Document: Netflix Terms of Use
Record ID: CA-P-019297
Version: CA-V-001853
Captured: 2026-04-19 06:03:50 UTC
SHA-256: a53b1e4925d5870c…
URL: https://conductatlas.com/platform/netflix/netflix-terms-of-use/provision/CA-P-019297/user-must-maintain-accurate-account-information/
Accessed: Oct. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Netflix's User Must Maintain Accurate Account Information clause do?

The clause states: “You agree to provide and maintain accurate information relating to your account, including valid contact information so we can send you account related notices.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 298 platforms. See the full comparison.

Is ConductAtlas affiliated with Netflix?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Netflix.