“TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAWS, IN NO EVENT SHALL NETFLIX, OR ITS SUBSIDIARIES OR ANY OF THEIR SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES OR LICENSORS BE LIABLE (JOINTLY OR SEVERALLY) TO YOU FOR PERSONAL INJURY OR ANY SPECIAL, INCIDENTAL...”
This analysis describes what Netflix's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The exclusion covers a broad set of Netflix-affiliated parties and categories of harm, significantly narrowing the damages users may be able to recover.
Interpretive note: The excerpt is cut off after 'SPECIAL, INCIDENTAL', so the full list of excluded damage categories is not available. The canonical claim reflects only what the provided text establishes. Additional damage categories may be excluded in the full clause.
The updated terms introduce a new account category called 'Extra Members,' described as users who do not live in the same household as the Account Owner, available where the feature is offered. The terms now explicitly require that any person creating a Netflix account must be at least 18 years old, or the age of majority in their jurisdiction. The revised language also clarifies that some Netflix content and features may be accessed without creating an account or providing a payment method, while other options require a subscription. These changes formalize previously implicit account structures and establish age-gated account creation.
View change record →Users cannot recover personal injury or special or incidental damages from Netflix or any of its affiliated parties listed in this clause.
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THE FOREGOING DISCLAIMER OF PUNITIVE AND EXEMPLARY DAMAGES...SHALL NOT APPLY TO USERS WHO RESIDE IN THE STATE OF NEW JERSEY IN THE UNITED STATES OR THE PROVINCE OF QUÉBEC IN CANADA.
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"TO THE EXTENT PERMISSIBLE UNDER APPLICABLE LAWS, IN NO EVENT SHALL NETFLIX, OR ITS SUBSIDIARIES OR ANY OF THEIR SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES OR LICENSORS BE LIABLE (JOINTLY OR SEVERALLY) TO YOU FOR PERSONAL INJURY OR ANY SPECIAL, INCIDENTAL...Excerpt from Netflix's Terms of Use
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The exclusion covers a broad set of Netflix-affiliated parties and categories of harm, significantly narrowing the damages users may be able to recover.
Users cannot recover personal injury or special or incidental damages from Netflix or any of its affiliated parties listed in this clause.
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