Provision record
Neon · Neon Terms of Service · View original document ↗

Cancellation Deadline Fourteen Business Days Prior

High severity High confidence Explicit document language Common · 298 of 352 platforms

Key Facts · in the document’s own words

When must Customer cancel its subscription to a Self Service Plan to avoid automatic renewal?
“unless Customer cancels its subscription to such Self Service Plan within fourteen (14) business days prior to the expiration of the then-current Subscription Month.”
Version CA-V-005594, captured Aug. 7, 2026 · live source ↗
Our reading, not the document’s words
Neon requires Customer to cancel its subscription to a Self Service Plan at least fourteen business days before the end of the then-current Subscription Month to avoid automatic renewal.
Stay ahead of the changes
Track Neon and get the diff the day its terms change.
Share 𝕏 Share in Share 🔒 PDF
ⓘ

This analysis describes what Neon's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Missing the fourteen-business-day cancellation window obligates the Customer for an additional Subscription Month, making the deadline a hard financial cutoff.

Consumer impact (what this means for users)

The reader must act at least fourteen business days before the Subscription Month ends or the subscription will renew.

How other platforms handle this

Pinterest Medium

To the extent that any provisions in the Business Terms of Service conflict with these Terms, the Business Terms of Service shall govern to the extent of the conflict.

Stripe Medium

If Stripe makes an Update available, User must implement it by the deadline stated in Stripe's notice. If no deadline is stated, then User must implement the Update within 30 days of the notice date.

Instacart Medium

Unless otherwise stated, Instacart may change the expiration date of Credits with 30 days' email notice.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
unless Customer cancels its subscription to such Self Service Plan within fourteen (14) business days prior to the expiration of the then-current Subscription Month.

Excerpt from Neon's Terms of Service

Provision details

Document information
Document
Neon Terms of Service
Entity
Neon
Date stated by the document
Aug. 5, 2026
As printed in Neon’s text (version CA-V-005594), not a ConductAtlas date.
Tracking information
First captured by ConductAtlas
May 5, 2026
Text quoted from version
CA-V-005594, captured Aug. 7, 2026
Record ID
CA-P-054676
Document ID
CA-D-000685
Evidence Provenance
Source URL
Wayback Machine
Extracted-text SHA-256 (version CA-V-005594)
0d3e354c3d01f6e0bd74c24c0162333bc2ec0ce6590a57ffd06a17579349b830
Analysis generated
May 7, 2026 09:50 UTC
Methodology
Evidence
✓ Excerpt found verbatim in version CA-V-005594 (checked Oct. 5, 2026)
Citation Record
Entity: Neon
Document: Neon Terms of Service
Record ID: CA-P-054676
Version: CA-V-005594
Captured: 2026-08-07 01:16:53 UTC
SHA-256: 0d3e354c3d01f6e0…
URL: https://conductatlas.com/platform/neon/neon-terms-of-service/provision/CA-P-054676/cancellation-deadline-fourteen-business-days-prior/
Accessed: Oct. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

Other risks in this policy

Get the research letter

Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.

Frequently Asked Questions

What does Neon's Cancellation Deadline Fourteen Business Days Prior clause do?

Missing the fourteen-business-day cancellation window obligates the Customer for an additional Subscription Month, making the deadline a hard financial cutoff.

How does this clause affect you?

The reader must act at least fourteen business days before the Subscription Month ends or the subscription will renew.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 298 platforms. See the full comparison.

Is ConductAtlas affiliated with Neon?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Neon.