Neon · Neon Privacy Policy · View original document ↗

Platform Services data governed by customer agreement

High severity Medium confidence Explicitdocumentlanguage Common · 279 of 352 platforms
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This analysis describes what Neon's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Authorized Users may not be able to rely on this Privacy Notice for protections regarding data they upload, as a separate Customer agreement governs that processing.

Interpretive note: The excerpt is truncated after '(i)', suggesting additional categories of data excluded from the Privacy Notice exist but are not present in the excerpt. The canonical claim reflects only what the excerpt establishes. Two independent legal propositions are present: (1) Authorized User data processing is governed by the Customer agreement; (2) the Privacy Notice does not apply to uploaded data. Both are stated in the canonical claim as the excerpt links them directly.

Consumer impact (what this means for users)

If you are an Authorized User, the privacy protections in this Privacy Notice do not apply to data you upload; those are governed by the agreement between Neon and your organization.

How other platforms handle this

Square Medium

we may use this information to make it easier for you to find the people you want to send payments to, for account and identity verification and fraud prevention purposes, to reduce the risk you will send payments to the wrong person, or to provide other personalized services.

Google Cloud Medium

We evaluate Service Data to help us improve the performance and functionality of Cloud Services.

MyFitnessPal Medium

We use your personal information to send you newsletters and other promotional communications, including information about MyFitnessPal's new offerings, features, offers, events, webinars, and other information.

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▸ View Original Clause Language DOCUMENT RECORD
"
Our processing of Authorized User data is governed by our agreement with the relevant Customer. This Privacy Notice does not apply to (i) the data that our Customers and their Authorized Users upload...

— Excerpt from Neon's Neon Privacy Policy

Applicable regulations

CCPA/CPRA
California, USA
Colorado AI Act
US-CO
CAN-SPAM
United States Federal
ePrivacy Directive
European Union
FTC Act Section 5
United States Federal
GDPR
European Union

Provision details

Document information
Document
Neon Privacy Policy
Entity
Neon
Document last updated
May 5, 2026
Tracking information
First tracked
May 7, 2026
Last verified
May 9, 2026
Record ID
CA-P-056286
Document ID
CA-D-00686
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
30344c5d33825c21d6f8edf1b4bb01d599629aac3e940b3d20178bed6b712502
Analysis generated
May 7, 2026 08:50 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Neon
Document: Neon Privacy Policy
Record ID: CA-P-056286
Captured: 2026-05-07 08:50:31 UTC
SHA-256: 30344c5d33825c21…
URL: https://conductatlas.com/platform/neon/neon-privacy-policy/provision/CA-P-056286/platform-services-data-governed-by-customer-agreement/
Accessed: July 12, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Neon's Platform Services data governed by customer agreement clause do?

Authorized Users may not be able to rely on this Privacy Notice for protections regarding data they upload, as a separate Customer agreement governs that processing.

How does this clause affect you?

If you are an Authorized User, the privacy protections in this Privacy Notice do not apply to data you upload; those are governed by the agreement between Neon and your organization.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 279 platforms. See the full comparison.

Is ConductAtlas affiliated with Neon?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Neon.