This analysis describes what Monday.com's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision does not specify fixed retention periods for any category of personal data, instead reserving retention duration determinations to monday.com's reasonable discretion and an internal policy document not reproduced in the Privacy Policy.
The updated policy now explicitly states that Monday.com may use AI-assisted technologies to analyze how its services are used, generate insights and summaries, provide support through virtual agents, and record, transcribe, and analyze calls and meetings. The policy clarifies that this processing occurs as permitted by applicable law and in accordance with the stated purposes. The company also discloses that it engages third-party AI and LLM providers as service vendors. You can review the full policy at privacy@monday.com or contact the company to understand how your specific communications may be processed.
View change record →Cross-platform context
See how other platforms handle Data Retention at monday.com Discretion and similar clauses.
Compare across platforms →"We may retain your personal data for as long as it is reasonably needed to maintain and expand our relationship and provide you with our Services and offerings; in order to comply with our legal and contractual obligations; or to protect ourselves from any potential disputes (e.g. as required by laws applicable to log-keeping, records and bookkeeping, and in order to have proof and evidence concerning our relationship, should any legal issues arise following your discontinuance of use), all in accordance with our data retention policy and at our reasonable discretion.Excerpt from Monday.com's Privacy Policy
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This provision does not specify fixed retention periods for any category of personal data, instead reserving retention duration determinations to monday.com's reasonable discretion and an internal policy document not reproduced in the Privacy Policy.
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