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Account Admins employed by the Customer organization retain access to content submitted to boards designated as private, including the ability to copy and process that content, regardless of the board's privacy settings for other users.
This analysis describes what Monday.com's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that privacy designations applied to boards within the platform do not restrict access by Account Admins acting on behalf of the Customer organization, meaning personal data and content submitted to private boards remains accessible to organizational administrators.
Under this clause, content submitted to boards marked as private may be accessed, copied, and processed by Account Admins on behalf of the Customer organization. The agreement also states that monday.com is not responsible for further disclosure or monitoring of user data by the Customer acting as data controller.
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"Also, in cases where your personal data appears in boards within that Account that are set as 'private' or with limited view privileges, the Account Admin(s) may still access it on behalf of the Customer. Any content submitted by you to private boards may still be accessed, copied and processed by the Account Admin(s). Your User Profile and personal data will also be made available to all the authorized Users who can view the same board(s) as you.Excerpt from Monday.com's Privacy Policy
1. REGULATORY LANDSCAPE: This provision implicates GDPR Articles on data subject transparency and lawful processing, as users submitting content to private boards may reasonably expect restricted access. The UK GDPR and Swiss Federal Data Protection Act apply equivalent transparency obligations. Where the Customer is the data controller for Customer Data, the Customer bears responsibility under the policy for informing users of this access capability. 2. GOVERNANCE EXPOSURE: Medium. The provision clarifies that board privacy settings are access controls relative to other users but do not limit Account Admin access. Compliance exposure arises where employees or platform users are not informed that their submissions to private boards remain accessible to organizational administrators, particularly in jurisdictions with employee privacy protections. 3. JURISDICTION FLAGS: EU and UK jurisdictions impose transparency requirements that may require Customers to explicitly disclose Admin monitoring capabilities to employees using the platform. Illinois and California have workplace privacy considerations that may be relevant depending on the nature of content submitted. Healthcare and financial services sector deployments may face additional sector-specific constraints. 4. CONTRACT AND VENDOR IMPLICATIONS: Enterprise procurement teams should confirm whether their internal employee privacy notices or acceptable use policies disclose Admin access to private board content. The policy places this disclosure obligation on the Customer as data controller, not on monday.com, creating a potential gap in downstream employee-facing communications. 5. COMPLIANCE CONSIDERATIONS: Customers deploying monday.com in employee-facing contexts should review their own privacy notices and acceptable use policies to ensure disclosure of Admin access capabilities. Data mapping exercises should reflect that private board content is accessible to Account Admins and potentially to monday.com as data processor.
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This provision establishes that privacy designations applied to boards within the platform do not restrict access by Account Admins acting on behalf of the Customer organization, meaning personal data and content submitted to private boards remains accessible to organizational administrators.
Under this clause, content submitted to boards marked as private may be accessed, copied, and processed by Account Admins on behalf of the Customer organization. The agreement also states that monday.com is not responsible for further disclosure or monitoring of user data by the Customer acting as data controller.
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