The policy places sole responsibility on Customer organizations (as data controllers) for providing adequate notice and consent to individuals whose data is submitted to the platform, and for handling all data subject rights requests from users and other individuals whose data Customers process through the platform.
This analysis describes what Monday.com's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes a contractual allocation of data controller responsibilities to Customers for all personal data submitted to the platform as Customer Data, requiring Customers to independently satisfy applicable legal obligations for notice, consent, and data subject rights management without reliance on monday.com to fulfill those obligations.
Under this clause, individuals whose personal data is processed through the platform as part of a Customer account must direct data subject rights requests (including access, correction, and deletion requests) to the Customer's Account Admin rather than to monday.com. The policy states that monday.com processes Customer Data only as a data processor under the Customer's instruction.
Cross-platform context
See how other platforms handle Customer Responsibility for Data Subject Rights in Customer Data and similar clauses.
Compare across platforms →"Our Customers are solely responsible for determining whether and how they wish to use our Services, and for ensuring that all individuals using the Services on the Customer's behalf or at their request, as well as all individuals whose personal data may be included in Customer Data processed through the Services, have been provided with adequate notice and given informed consent to the processing of their personal data, where such consent is necessary or advised, and that all legal requirements applicable to the collection, use or other processing of data through our Services are fully met by the Customer. Our Customers are also responsible for handling data subject rights requests under applicable law, by their Users and other individuals whose data they process through the Services.Excerpt from Monday.com's Privacy Policy
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This provision establishes a contractual allocation of data controller responsibilities to Customers for all personal data submitted to the platform as Customer Data, requiring Customers to independently satisfy applicable legal obligations for notice, consent, and data subject rights management without reliance on monday.com to fulfill those obligations.
Under this clause, individuals whose personal data is processed through the platform as part of a Customer account must direct data subject rights requests (including access, correction, and deletion requests) to the Customer's Account Admin rather than to monday.com. The policy states that monday.com processes Customer Data only as a data processor under the Customer's instruction.
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