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The policy places sole responsibility on Customer organizations (as data controllers) for providing adequate notice and consent to individuals whose data is submitted to the platform, and for handling all data subject rights requests from users and other individuals whose data Customers process through the platform.
This analysis describes what Monday.com's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes a contractual allocation of data controller responsibilities to Customers for all personal data submitted to the platform as Customer Data, requiring Customers to independently satisfy applicable legal obligations for notice, consent, and data subject rights management without reliance on monday.com to fulfill those obligations.
Under this clause, individuals whose personal data is processed through the platform as part of a Customer account must direct data subject rights requests (including access, correction, and deletion requests) to the Customer's Account Admin rather than to monday.com. The policy states that monday.com processes Customer Data only as a data processor under the Customer's instruction.
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"Our Customers are solely responsible for determining whether and how they wish to use our Services, and for ensuring that all individuals using the Services on the Customer's behalf or at their request, as well as all individuals whose personal data may be included in Customer Data processed through the Services, have been provided with adequate notice and given informed consent to the processing of their personal data, where such consent is necessary or advised, and that all legal requirements applicable to the collection, use or other processing of data through our Services are fully met by the Customer. Our Customers are also responsible for handling data subject rights requests under applicable law, by their Users and other individuals whose data they process through the Services.Excerpt from Monday.com's Privacy Policy
1. REGULATORY LANDSCAPE: This provision reflects the GDPR data controller and data processor framework, under which the Customer as data controller bears primary compliance obligations including data subject rights fulfillment. The CCPA equivalent distinguishes between businesses (data controllers) and service providers (data processors). The policy's allocation is consistent with standard DPA frameworks but places operational compliance burdens entirely on Customers. 2. GOVERNANCE EXPOSURE: High for enterprise procurement teams. Customers deploying monday.com for internal workflows, CRM, or HR functions bear full responsibility for ensuring that their employees, contractors, and other individuals whose data is submitted to the platform have received adequate privacy notice and consent where required. Failures in this area are the Customer's legal exposure, not monday.com's. 3. JURISDICTION FLAGS: EU and UK GDPR impose specific obligations on data controllers regarding data subject rights response timelines (generally one month), which Customers must meet independently. California CPRA imposes similar obligations. Healthcare organizations subject to HIPAA should assess whether the monday.com platform is used in ways that involve protected health information, as the policy does not describe monday.com as a HIPAA Business Associate. 4. CONTRACT AND VENDOR IMPLICATIONS: Enterprise procurement teams should review the Data Processing Addendum referenced in the policy to confirm sub-processor obligations, audit rights, breach notification timelines, and the mechanisms by which monday.com will support Customers in responding to data subject rights requests (such as data export or deletion capabilities). The policy explicitly directs data subjects to Account Admins, requiring Customers to establish internal workflows for this purpose. 5. COMPLIANCE CONSIDERATIONS: Organizations using monday.com for any processing of personal data should audit their internal privacy notices to confirm they disclose monday.com as a data processor, establish documented workflows for receiving and responding to data subject rights requests within regulatory timelines, and ensure their Data Processing Addendum with monday.com is current and covers all relevant processing activities.
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This provision establishes a contractual allocation of data controller responsibilities to Customers for all personal data submitted to the platform as Customer Data, requiring Customers to independently satisfy applicable legal obligations for notice, consent, and data subject rights management without reliance on monday.com to fulfill those obligations.
Under this clause, individuals whose personal data is processed through the platform as part of a Customer account must direct data subject rights requests (including access, correction, and deletion requests) to the Customer's Account Admin rather than to monday.com. The policy states that monday.com processes Customer Data only as a data processor under the Customer's instruction.
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