The policy discloses that phone calls, video conferences, screen recordings, screenshots, and written correspondence may be automatically recorded, tracked, transcribed, and analyzed by monday.com and its Service Providers for analytics, quality control, training, and record-keeping.
This analysis describes what Monday.com's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that interactions with monday.com personnel including customer experience and product consultants may be subject to automatic recording and transcription, and that session or activity recording services and call recording and transcription services are listed as authorized Service Provider categories with access to personal data.
Under these terms, calls, video conferences, and screen activity during interactions with monday.com may be recorded and processed by third-party transcription and recording service providers. The agreement authorizes use of these recordings for analytics, training, and quality control purposes.
Cross-platform context
See how other platforms handle Call Recording and Screen Recording by Service Providers and similar clauses.
Compare across platforms →"sensory information including phone call and video conference recordings (e.g., with our customer experience or product consultants), as well as written correspondences, screen recordings, screenshots, documentation and related information that may be automatically recorded, tracked, transcribed and analyzed, for purposes including analytics, quality control and improvements, training, and record-keeping purposes.Excerpt from Monday.com's Privacy Policy
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This provision establishes that interactions with monday.com personnel including customer experience and product consultants may be subject to automatic recording and transcription, and that session or activity recording services and call recording and transcription services are listed as authorized Service Provider categories with access to personal data.
Under these terms, calls, video conferences, and screen activity during interactions with monday.com may be recorded and processed by third-party transcription and recording service providers. The agreement authorizes use of these recordings for analytics, training, and quality control purposes.
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