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The policy discloses that phone calls, video conferences, screen recordings, screenshots, and written correspondence may be automatically recorded, tracked, transcribed, and analyzed by monday.com and its Service Providers for analytics, quality control, training, and record-keeping.
This analysis describes what Monday.com's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes that interactions with monday.com personnel including customer experience and product consultants may be subject to automatic recording and transcription, and that session or activity recording services and call recording and transcription services are listed as authorized Service Provider categories with access to personal data.
Under these terms, calls, video conferences, and screen activity during interactions with monday.com may be recorded and processed by third-party transcription and recording service providers. The agreement authorizes use of these recordings for analytics, training, and quality control purposes.
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"sensory information including phone call and video conference recordings (e.g., with our customer experience or product consultants), as well as written correspondences, screen recordings, screenshots, documentation and related information that may be automatically recorded, tracked, transcribed and analyzed, for purposes including analytics, quality control and improvements, training, and record-keeping purposes.Excerpt from Monday.com's Privacy Policy
1. REGULATORY LANDSCAPE: This provision implicates recording consent laws in multiple jurisdictions, including California Penal Code section 632 (two-party consent for confidential communications), Illinois eavesdropping statutes, and equivalent EU and UK GDPR requirements for lawful processing of audio data. GDPR Article 9 considerations may apply if recorded content includes special categories of personal data. The FTC has jurisdiction over unfair or deceptive data practices. 2. GOVERNANCE EXPOSURE: Medium. The policy's disclosure of automatic recording and transcription is broad in scope, covering calls, video conferences, screen recordings, and screenshots. The extent to which adequate notice is provided at the point of recording, as distinct from within the privacy policy, is not detailed in the policy text and may require evaluation depending on jurisdiction. 3. JURISDICTION FLAGS: California and Illinois impose two-party or all-party recording consent requirements that may require affirmative notice and consent at the point of recording, not solely through a privacy policy disclosure. EU and UK GDPR require a specific lawful basis for processing audio recordings. Organizations with employees in these jurisdictions should assess whether monday.com's recording practices satisfy applicable consent requirements. 4. CONTRACT AND VENDOR IMPLICATIONS: Procurement teams should request sub-processor lists identifying the specific call recording and transcription service providers authorized under this provision, and assess whether data processing agreements with those sub-processors satisfy applicable legal requirements. 5. COMPLIANCE CONSIDERATIONS: Legal teams should assess whether the privacy policy disclosure alone satisfies recording consent obligations in applicable jurisdictions, or whether additional at-the-time-of-call notice mechanisms are required. Data retention schedules for recorded content should be requested and reviewed.
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This provision establishes that interactions with monday.com personnel including customer experience and product consultants may be subject to automatic recording and transcription, and that session or activity recording services and call recording and transcription services are listed as authorized Service Provider categories with access to personal data.
Under these terms, calls, video conferences, and screen activity during interactions with monday.com may be recorded and processed by third-party transcription and recording service providers. The agreement authorizes use of these recordings for analytics, training, and quality control purposes.
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