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The agreement grants access, correction, and deletion rights exercisable through Account Settings or by emailing compliance@mixpanel.com, while reserving the right to charge a fee or decline requests deemed unreasonable or excessive, prohibited by law, or where the requester cannot be authenticated.
This analysis describes what Mixpanel's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes the procedural mechanism for exercising data subject rights but reserves the right to impose fees or decline requests on grounds that include 'unreasonable or excessive' thresholds, which may require evaluation under GDPR Article 12 and CCPA nondiscrimination provisions in specific jurisdictions.
Under this clause, users may request access to, correction of, or deletion of personal data via Account Settings or email to compliance@mixpanel.com, subject to identity verification. The agreement reserves the right to charge a fee or decline requests on grounds of excessive burden, legal prohibition, third-party privacy, or authentication failure.
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"If you wish to request access to or correction or deletion of personal data about you that we hold, you have some controls available to you from the "Account Settings" portion of the Services. You can also contact our Privacy Program at compliance@mixpanel.com. However, to the extent permitted by applicable law, we reserve the right to charge a fee or decline requests that are unreasonable or excessive, where providing the information would be prohibited by law or could adversely affect the privacy or other rights of another person, or where we are unable to authenticate you as the person to whom the information relates.Excerpt from Mixpanel's Privacy Statement
(1) REGULATORY LANDSCAPE: This provision implicates GDPR Article 12 (transparent information and communication), Articles 15 through 17 (access, rectification, erasure rights), and CCPA rights to access, correction, and deletion. GDPR Article 12(5) permits refusal of manifestly unfounded or excessive requests and allows for a reasonable fee, subject to DPA oversight. CCPA prohibits fees for rights exercises absent an exception. Relevant enforcement authorities include EU DPAs, the UK ICO, the California Privacy Protection Agency, and the FTC. (2) GOVERNANCE EXPOSURE: Medium. The 'unreasonable or excessive' declination and fee reservation is broadly permitted under GDPR but must be applied on a per-request basis with documented justification. Under CCPA, a fee for rights requests is generally not permitted unless an exception applies, creating potential tension between the fee reservation language and CCPA requirements in the California context. (3) JURISDICTION FLAGS: EU and UK users have GDPR-backed rights with DPA complaint mechanisms. California residents are entitled to nondiscriminatory exercise of rights under CCPA, and the document includes a specific CCPA nondiscrimination statement. Other US state privacy laws including Virginia, Colorado, and Connecticut also establish access and deletion rights that may limit fee imposition. (4) CONTRACT AND VENDOR IMPLICATIONS: The authentication requirement creates an operational dependency on users being able to verify their identity, which is relevant for B2B customers whose end users may not have direct accounts with Mixpanel. The policy's statement that it does not apply to customer end users means end users seeking data rights must first contact the Mixpanel customer. (5) COMPLIANCE CONSIDERATIONS: Compliance teams should assess whether the fee and declination reservation is applied consistently with GDPR Article 12(5) requirements; document the internal criteria used to determine 'unreasonable or excessive' thresholds; confirm that CCPA rights requests are not subject to fee imposition absent a documented exception; and ensure that response timelines meet applicable statutory deadlines under GDPR and CCPA.
This provision establishes the procedural mechanism for exercising data subject rights but reserves the right to impose fees or decline requests on grounds that include 'unreasonable or excessive' thresholds, which may require evaluation under GDPR Article 12 and CCPA nondiscrimination provisions in specific jurisdictions.
Under this clause, users may request access to, correction of, or deletion of personal data via Account Settings or email to compliance@mixpanel.com, subject to identity verification. The agreement reserves the right to charge a fee or decline requests on grounds of excessive burden, legal prohibition, third-party privacy, or authentication failure.
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