EU customers who request to switch to a different provider before January 2027 may be charged a flat fee of EUR 1,000 plus EUR 180 for each hour Mistral AI spends supporting the switch.
This analysis describes what Mistral AI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
The EU Data Act allows cloud providers to charge reduced switching fees during a transitional period ending January 12, 2027; this clause operationalizes that permission, and customers should be aware of potential costs when planning a provider switch.
The updated terms authorize Mistral AI to perform a broader range of actions on data sent to third-party services, moving beyond simple access and retrieval to include execute, transmit, modify, delete, invoke, and otherwise act upon necessary data. Users now explicitly bear responsibility for the actions they request through Mistral AI Products and for compliance with third-party terms. If you use third-party service integrations, you should review what specific actions you are requesting and confirm you understand what data handling Mistral AI is authorized to perform on your behalf.
View change record →EU commercial customers initiating a provider switch before January 12, 2027 may incur a fixed fee of EUR 1,000 plus hourly charges of EUR 180, which could represent a meaningful cost for organizations with complex data migrations.
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"For each Switching Request made before 12 January 2027, Mistral AI may charge the Customer a fixed fee of EUR 1,000 (excl. Taxes), plus an hourly fee of EUR 180 (excl. Taxes) for the time directly spent by Mistral AI in providing Switching services, calculated based on the actual time incurred and rounded up or down to the nearest full hour, as applicable.Excerpt from Mistral AI's Additional Product Terms
REGULATORY LANDSCAPE: This provision is explicitly grounded in the EU Data Act (Regulation EU 2023/2854), which permits cloud service providers to charge reduced switching fees during a transitional period.
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The EU Data Act allows cloud providers to charge reduced switching fees during a transitional period ending January 12, 2027; this clause operationalizes that permission, and customers should be aware of potential costs when planning a provider switch.
EU commercial customers initiating a provider switch before January 12, 2027 may incur a fixed fee of EUR 1,000 plus hourly charges of EUR 180, which could represent a meaningful cost for organizations with complex data migrations.
ConductAtlas has identified this type of provision across 231 platforms. See the full comparison.
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