Provision record
Mistral AI · Mistral AI Additional Product Terms · View original document ↗

Customer Forty-Eight Hour Serious Incident Notification

High severity High confidence Explicit document language Common · 217 of 352 platforms

Key Facts

What must Customer notify Mistral AI of?
Mistral AI requires Customer to notify Mistral AI of any Serious Incident within forty-eight hours of becoming aware of it.
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This analysis describes what Mistral AI's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The forty-eight-hour window is short and begins at the moment of awareness, placing an immediate and time-sensitive reporting burden on the Customer.

Recent Activity

This document changed recently

Medium May 29, 2026

The updated terms authorize Mistral AI to perform a broader range of actions on data sent to third-party services, moving beyond simple access and retrieval to include execute, transmit, modify, delete, invoke, and otherwise act upon necessary data. Users now explicitly bear responsibility for the actions they request through Mistral AI Products and for compliance with third-party terms. If you use third-party service integrations, you should review what specific actions you are requesting and confirm you understand what data handling Mistral AI is authorized to perform on your behalf.

View change record →

Clause Stability Stable

0
Changes
3
Months Monitored
Jul 10, 2026
First Seen
Jul 10, 2026
Last Seen
This clause type exists across 921 other provisions on other platforms.

Consumer impact (what this means for users)

Customers must have internal processes capable of identifying Serious Incidents and escalating notice to Mistral AI within forty-eight hours of awareness.

How other platforms handle this

Tinder Medium

This is still Your Content, and you are responsible for it and its accuracy, as well as your use of it on our Services and any and all decisions made, actions taken, and failures to take action based on Your Content.

ActiveCampaign Medium

Due to the nature of the AI Features, generated Marketing Content may not be unique across users and the AI Features may generate the same or similar Marketing Content for other users.

GitHub Medium

We generate new information from other data we collect to derive likely preferences or other characteristics. For instance, we infer your general geographic location based on your IP address.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Customer shall notify Mistral AI of any Serious Incident within forty-eight (48) hours of becoming aware of such Serious Incident, to allow Mistral AI to report such Serious Incident to the Competent Authority.

Excerpt from Mistral AI's Additional Product Terms

Applicable regulations

EU AI Act
European Union
California AB 2013 AI Training Data Transparency
US-CA
Colorado AI Act
US-CO
EU AI Act - High Risk Provisions
EU
GDPR
European Union
Texas AI Act
Texas, USA
Trump Executive Order on AI Policy Framework
US

Provision details

Document information
Document
Mistral AI Additional Product Terms
Entity
Mistral AI
Document last updated
May 11, 2026
Tracking information
First tracked
May 11, 2026
Last verified
May 11, 2026
Record ID
CA-P-059909
Document ID
CA-D-00770
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
b48e516b27a43dd9db08a4d272a3ea5361c0f558feb8664bb9e7bc368f40ea6b
Analysis generated
May 11, 2026 12:06 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Mistral AI
Document: Mistral AI Additional Product Terms
Record ID: CA-P-059909
Captured: 2026-05-11 12:06:12 UTC
SHA-256: b48e516b27a43dd9…
URL: https://conductatlas.com/platform/mistral-ai/mistral-ai-additional-product-terms/provision/CA-P-059909/customer-forty-eight-hour-serious-incident-notification/
Accessed: Aug. 18, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

Other risks in this policy

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Frequently Asked Questions

What does Mistral AI's Customer Forty-Eight Hour Serious Incident Notification clause do?

The forty-eight-hour window is short and begins at the moment of awareness, placing an immediate and time-sensitive reporting burden on the Customer.

How does this clause affect you?

Customers must have internal processes capable of identifying Serious Incidents and escalating notice to Mistral AI within forty-eight hours of awareness.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 217 platforms. See the full comparison.

Is ConductAtlas affiliated with Mistral AI?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Mistral AI.