Microsoft · Microsoft Services Agreement (Legacy)

Children and Parental Consent (COPPA)

Medium severity
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What it is

Children under 13 cannot create a Microsoft account on their own, and teenagers between 13 and the age of majority in their region must have a parent or guardian agree to the Terms on their behalf.

Consumer impact (what this means for users)

Parents should be aware that their child under 13 is prohibited from creating a Microsoft account independently — if they have done so, Microsoft asks parents to report it, and the account should be set up properly through Microsoft Family Safety to ensure COPPA-compliant parental controls are in place.

Cross-platform context

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Why it matters (compliance & risk perspective)

Microsoft's age restrictions are legally required under the Children's Online Privacy Protection Act (COPPA), and failure to comply — such as a child circumventing the age gate — could expose both the child's data and the parent to unintended privacy risks.

View original clause language
If you are under 13 years old, you are not permitted to create a Microsoft account. If you are between the ages of 13 and 17, or the applicable age of majority in your region, you may only use the Services with the involvement of a parent or guardian who agrees to be bound by these Terms. If you are a parent or guardian and you believe your child who is under 13 has a Microsoft account, please contact us.

Institutional analysis (Compliance & legal intelligence)

REGULATORY FRAMEWORK: This provision directly implicates COPPA 15 U.S.C. §6501 et seq. and its implementing rule 16 C.F.R. Part 312, enforced by the FTC, which requires verifiable parental consent before collecting personal information from children under 13. It also engages GDPR Art. 8 (age of consent for data processing, set at 16 or lower by member state derogation, minimum 13), and the UK Age Appropriate Design Code (Children's Code, enforced by the ICO). State laws including California's Age-Appropriate Design Code Act (AB 2273, effective 2024) and KOSA impose additional obligations.

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Applicable agencies

  • FTC
    The FTC is the primary enforcement authority for COPPA and has enforcement jurisdiction over Microsoft's practices relating to users under 13.
    File a complaint →

Provision details

Document information
Document
Microsoft Services Agreement (Legacy)
Entity
Microsoft
Document last updated
March 5, 2026
Tracking information
First tracked
April 28, 2026
Last verified
April 28, 2026
Record ID
CA-P-003860
Document ID
CA-D-00002
Evidence Provenance
Source URL
Wayback Machine
SHA-256
246226a9dde020cff365053de9faaea24c0f1babf1b6627a58b10222e23e9703
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Microsoft | Document: Microsoft Services Agreement (Legacy) | Record: CA-P-003860
Captured: 2026-04-28 08:17:11 UTC | SHA-256: 246226a9dde020cf…
URL: https://conductatlas.com/platform/microsoft/microsoft-services-agreement-legacy/children-and-parental-consent-coppa/
Accessed: May 2, 2026
Classification
Severity
Medium
Categories

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