“Class action lawsuits, class-wide arbitrations, private attorney-general actions, requests for public injunctions, and any other proceeding or request for relief where someone acts in a representative capacity aren't allowed.”
This analysis describes what Microsoft Copilot's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Prohibiting all forms of representative and collective relief means each user must pursue claims individually, which limits the practical ability to challenge widespread conduct.
The reader cannot join or bring any class action, class-wide arbitration, private attorney-general action, public injunction request, or any other representative proceeding against Microsoft.
How other platforms handle this
if a court decides that any of the provisions in the Prohibition of Class and Representative Actions...is invalid or unenforceable because it would prevent the exercise of a non-waivable right to pursue public injunctive relief...
13.4 If any part of terms of this Section 12 is found to be illegal or unenforceable, the remainder will remain in effect, except that if a finding of partial illegality or unenforceability would allow class arbitration, class action, or representative action, this entire dispute resolution section ...
If, after exhaustion of all appeals, any of these prohibitions...are found to be unenforceable with respect to a particular claim or request for relief...then such a claim or request for relief will be decided by a court of competent jurisdiction...
"Class action lawsuits, class-wide arbitrations, private attorney-general actions, requests for public injunctions, and any other proceeding or request for relief where someone acts in a representative capacity aren't allowed.Excerpt from Microsoft Copilot's Terms of Service
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561 arbitration provisions across 197 platforms. ConductAtlas tracks how dispute resolution is being restructured across the internet.
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Prohibiting all forms of representative and collective relief means each user must pursue claims individually, which limits the practical ability to challenge widespread conduct.
The reader cannot join or bring any class action, class-wide arbitration, private attorney-general action, public injunction request, or any other representative proceeding against Microsoft.
ConductAtlas has identified this type of provision across 196 platforms. See the full comparison.
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