The agreement prohibits nine specific categories of AI service use, including consequential automated decision-making without human oversight, deception and subliminal manipulation, social scoring, biometric categorization for protected attributes, facial recognition database creation through untargeted scraping, real-time facial recognition by law enforcement, and emotional state inference from physical or behavioral characteristics.
This analysis describes what Microsoft Copilot's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes specific prohibited use cases for all Microsoft AI services, including Copilot, that reflect requirements aligned with high-risk AI use categories identified in the EU AI Act. The nine enumerated prohibitions create defined compliance obligations for all users of covered AI services and may interact with enterprise AI governance frameworks.
⚠ Use of AI services for prohibited purposes constitutes a breach of these terms, which the agreement states may result in account suspension, closure, and forfeiture of associated content licenses and account balances
Cross-platform context
See how other platforms handle AI Services Usage Restrictions and similar clauses.
Compare across platforms →"In addition to complying with the "Code of Conduct" above, you agree that you will not use the AI services, including those that make decisions, or take actions, autonomously or with varying levels of human intervention: 1. To make decisions or take actions without appropriate human oversight that may have a consequential impact on any person's legal position, financial position, life opportunities, employment opportunities, or human rights, or may result in physical or psychological harm to a person or group of persons; 2. To deceive or intentionally misinform (e.g., false advertising), or deploy subliminal techniques (e.g., visual, auditory, or other signals beyond a normal person's range of perception) with the intent to manipulate or distort the behavior of a person in a way that causes harm; ... 4. For social scoring or predictive profiling that would lead to discriminatory, unfair, biased, detrimental, unfavorable, or harmful treatment of certain persons or groups of persons; ... 9. To attempt to infer people's emotional states from their physical, physiological, or behavioral characteristics (e.g., facial expressions, facial movements, or speech patterns), including inferring emotions such as anger, disgust, happiness, sadness, surprise, fear, or other terms commonly used to describe a person's emotional state.Excerpt from Microsoft Copilot's Terms of Service
(1) REGULATORY LANDSCAPE: The nine enumerated AI use prohibitions align substantially with high-risk AI use cases identified in the EU AI Act, including provisions on biometric categorization, social scoring, subliminal manipulation, and real-time remote biometric …
Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.
Get the weekly coverage letter
Companies change their terms without announcing it. We capture governance documents, compare each new version with the last, and publish what changed, with the source text behind it. One email a week on what we found and what we could not reach.
This provision establishes specific prohibited use cases for all Microsoft AI services, including Copilot, that reflect requirements aligned with high-risk AI use categories identified in the EU AI Act. The nine enumerated prohibitions create defined compliance obligations for all users of covered AI services and may interact with enterprise AI governance frameworks.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Microsoft Copilot.