Provision record
MetaMask · MetaMask Terms of Use · View original document ↗

User holds Consensys harmless for support injury

Medium severity Explicitdocumentlanguage Common · 232 of 352 platforms
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This analysis describes what MetaMask's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

Recent Activity

This document changed recently

Medium Jul 1, 2026

The updated terms explicitly state that UK, EU, and EEA consumers retain statutory consumer protection rights that cannot be limited or excluded by the agreement, and that applicable local law prevails in the event of conflict with these terms. This adds clarity to the legal framework but does not change substantive protections for those users. The terms also clarify that mUSD is a third-party digital asset not issued by Consensys, treating it as a third-party service subject to the agreement's limitations on Consensys' responsibility for third-party services.

View change record →

Clause Stability Stable

0
Changes
4
Months Monitored
Jul 10, 2026
First Seen
Jul 10, 2026
Last Seen
This clause type exists across 997 other provisions on other platforms.

How other platforms handle this

Walmart Medium

you agree to cooperate with Walmart if and as requested by Walmart in the defense and settlement of such matter.

Chegg Medium

You will cooperate as fully required by the Chegg Parties in the defense of any claim.

Lime Medium

The Released Parties reserve the right to assume the exclusive defense of any claims or lawsuits, and you agree not to settle any of the foregoing without the applicable Released Parties' prior written consent.

See all platforms with this clause type →

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▸ View Original Clause Language DOCUMENT RECORD
"
With the exception of instances of gross negligence, you hold us harmless for any injury that may result from the support you receive from us.

Excerpt from MetaMask's Terms of Use

Applicable regulations

FTC Act Section 5
United States Federal

Provision details

Document information
Document
MetaMask Terms of Use
Entity
MetaMask
Document last updated
May 5, 2026
Tracking information
First tracked
July 9, 2026
Last verified
July 9, 2026
Record ID
CA-P-035647
Document ID
CA-D-00279
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
fbc3e940d542d736f423bed59d696fff5bef4265893e8cc2ffd8581c3ba58f1d
Analysis generated
July 9, 2026 07:13 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: MetaMask
Document: MetaMask Terms of Use
Record ID: CA-P-035647
Captured: 2026-07-09 07:13:37 UTC
SHA-256: fbc3e940d542d736…
URL: https://conductatlas.com/platform/metamask/metamask-terms-of-use/provision/CA-P-035647/user-holds-consensys-harmless-for-support-injury/
Accessed: July 25, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

Other risks in this policy

Governance intelligence across arbitration, AI governance, data rights, indemnification, and retention

Provision-level monitoring, governance timelines, and regulatory mapping built from archived source documents and historical version tracking.

Frequently Asked Questions

What does MetaMask's User holds Consensys harmless for support injury clause do?

The clause states: “With the exception of instances of gross negligence, you hold us harmless for any injury that may result from the support you receive from us.”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 232 platforms. See the full comparison.

Is ConductAtlas affiliated with MetaMask?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by MetaMask.