Provision record
MetaMask · MetaMask Privacy Policy · View original document ↗

Support Request Personal Information Processing

Low severity Explicit document language Common · 295 of 352 platforms
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This analysis describes what MetaMask's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

Clause Stability Stable

0
Changes
3
Months Monitored
Jul 10, 2026
First Seen
Jul 10, 2026
Last Seen
This clause type exists across 4186 other provisions on other platforms.

How other platforms handle this

Baseten Medium

Category A: Identifiers. Examples: A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, driver's license number, passport number... Collected: Yes.

ZipRecruiter Medium

You may give us your Identity Data, Contact Data, Financial Data, Profile Data, and other information by filling in forms or by corresponding with us by post, phone, e-mail or otherwise.

Glassdoor Medium

Your audio or video is processed if you choose to participate in the discussion, otherwise, your Profile is included in the listener's section of the service.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
When you request technical support services, we will process your Personal Information such as your name and the contact details you use to contact us, as well as information regarding the reasons for your support request...

Excerpt from MetaMask's Privacy Policy

Applicable regulations

Connecticut Data Privacy Act Amendments
US-CT
ePrivacy Directive
European Union
FTC Act Section 5
United States Federal
GDPR
European Union
Indiana Consumer Data Protection Act
US-IN
Kentucky Consumer Data Protection Act
US-KY
Universal Opt-Out Mechanism Expansion 2026
US

Provision details

Document information
Document
MetaMask Privacy Policy
Entity
MetaMask
Document last updated
May 5, 2026
Tracking information
First tracked
May 7, 2026
Last verified
May 9, 2026
Record ID
CA-P-037704
Document ID
CA-D-00280
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
4cfbe9762731bfe658d18b0c1568e69aca6f8fd9ffe4429a18ab2c4903520ea6
Analysis generated
May 7, 2026 06:17 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: MetaMask
Document: MetaMask Privacy Policy
Record ID: CA-P-037704
Captured: 2026-05-07 06:17:26 UTC
SHA-256: 4cfbe9762731bfe6…
URL: https://conductatlas.com/platform/metamask/metamask-privacy-policy/provision/CA-P-037704/support-request-personal-information-processing/
Accessed: Aug. 4, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Low
Categories

Other risks in this policy

Related Analysis

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Frequently Asked Questions

What does MetaMask's Support Request Personal Information Processing clause do?

The clause states: “When you request technical support services, we will process your Personal Information such as your name and the contact details you use to contact us, as well as information regarding the reasons for your support request...”

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 295 platforms. See the full comparison.

Is ConductAtlas affiliated with MetaMask?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by MetaMask.