Provision record
Mailchimp · Mailchimp Standard Terms of Use · View original document ↗

Auto-Renewal Billing for Text Messaging Plans

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Document Record

What it is

Text Messaging Credit Plans automatically renew and bill on a recurring monthly basis unless the Member opts out in the app or by contacting customer support, with failed payments potentially resulting in deactivation of the plan and loss of access to associated account features.

This analysis describes what Mailchimp's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision establishes that Text Messaging Credit Plans are subject to automatic recurring billing as the default, requiring affirmative opt-out action by the Member to prevent renewal, and that unused credits do not roll over between billing cycles.

Clause Stability Stable

0
Changes
3
Months Monitored
Jul 9, 2026
First Seen
Jul 9, 2026
Last Seen

Consumer impact (what this means for users)

The agreement establishes automatic monthly renewal for Text Messaging Credit Plans, with full billing occurring on or before the first day of each new billing cycle. Unused credits expire at the end of each billing cycle and are not carried forward, and Members must actively opt out of renewal through the app or customer support to stop recurring charges.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Cancel Subscription
    Navigate to the Settings section in the Account and Billing page within your Mailchimp account and deactivate your Text Messaging Credit Plan to opt out of automatic renewal. Alternatively, contact Mailchimp customer support to process the opt-out.

Cross-platform context

See how other platforms handle Auto-Renewal Billing for Text Messaging Plans and similar clauses.

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▸ View Original Clause Language DOCUMENT RECORD
"
To provide uninterrupted service, we will automatically charge for and renew a Member's Text Messaging plan unless the Member opts out of automatic renewal in the App or by contacting customer support. On or before the first day of your next billing cycle, you will be charged the full amount of the Text Messaging Credit Plan fees for your selected credit plan. Mailchimp reserves the right to deactivate your Text Messaging Credit Plan for any failed payment and you may lose access to certain features in your account.

Excerpt from Mailchimp's Standard Terms of Use

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

1.

Insight

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Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →
  • State Attorney General
    State AGs in California, New York, Texas, and other states can investigate violations of state consumer protection and privacy laws, including CCPA (California), SHIELD Act (New York), and equivalents.
    Who can file: Residents of states with comprehensive privacy laws — primarily California, Virginia, Colorado, Connecticut, and Utah
    What you need: Evidence of the violation, explanation of how your state rights were affected, and your account or contact information with the company
    What to expect: Outcomes vary by state. May result in investigation, enforcement action, or requirement for the company to change practices. No direct individual compensation in most cases.

    Search "[your state] attorney general consumer complaint" to find your state's direct complaint form

Provision details

Document information
Document
Mailchimp Standard Terms of Use
Entity
Mailchimp
Document last updated
May 20, 2026
Tracking information
First tracked
May 20, 2026
Last verified
July 9, 2026
Record ID
CA-P-015258
Document ID
CA-D-00887
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
9882db0300b1b7b43fc98d9489eafa1bcccf771f91b984a0245e8a3c5aeaba7c
Analysis generated
May 20, 2026 13:43 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Mailchimp
Document: Mailchimp Standard Terms of Use
Record ID: CA-P-015258
Captured: 2026-05-20 13:43:23 UTC
SHA-256: 9882db0300b1b7b4…
URL: https://conductatlas.com/platform/mailchimp/mailchimp-standard-terms-of-use/provision/CA-P-015258/auto-renewal-billing-for-text-messaging-plans/
Accessed: Aug. 25, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Mailchimp's Auto-Renewal Billing for Text Messaging Plans clause do?

This provision establishes that Text Messaging Credit Plans are subject to automatic recurring billing as the default, requiring affirmative opt-out action by the Member to prevent renewal, and that unused credits do not roll over between billing cycles.

How does this clause affect you?

The agreement establishes automatic monthly renewal for Text Messaging Credit Plans, with full billing occurring on or before the first day of each new billing cycle. Unused credits expire at the end of each billing cycle and are not carried forward, and Members must actively opt out of renewal through the app or customer support to stop recurring charges.

Is ConductAtlas affiliated with Mailchimp?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Mailchimp.