What can I do about this clause?

{'method': 'EMAIL', 'recipient': 'support@lumalabs.ai', 'difficulty': 'EASY', 'action_type': 'DELETE_DATA', 'instructions': 'If you believe a child under 13 has created a Luma AI account, email support@lumalabs.ai immediately requesting deletion of all associated personal information. Reference COPPA in your message.', 'deadline_days': None, 'deadline_hours': None}

Which regulatory agencies enforce this type of clause?

{'agency': 'FTC', 'reason': 'COPPA enforcement for unauthorized collection of personal information from children under 13 falls under FTC jurisdiction with civil penalties up to $51,744 per violation.', 'complaint_url': 'https://reportfraud.ftc.gov/'}

What is the severity of this clause?

ConductAtlas classifies this COPPA Compliance and Minor User Prohibition clause as medium severity. Severity reflects the magnitude of rights affected, the breadth of users impacted, and the degree of discretion the platform retains.

COPPA Compliance and Minor User Prohibition — Luma AI

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What it is

Children under 13 cannot use Luma AI; users aged 13-17 need parental consent. If a child under 13 has created an account, contact Luma to have their data deleted.

Consumer impact (what this means for users)

If your child under 13 has used Luma AI, their personal data should be deleted upon notification — contact support@lumalabs.ai immediately if you believe this has occurred.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.

Delete Your Data

If you believe a child under 13 has created a Luma AI account, email support@lumalabs.ai immediately requesting deletion of all associated personal information. Reference COPPA in your message.

Cross-platform context

See how other platforms handle COPPA Compliance and Minor User Prohibition and similar clauses.

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Why it matters (compliance & risk perspective)

COPPA compliance and age restrictions protect minors, but the enforcement mechanism relies on users self-reporting — parents who suspect their child has used Luma should contact Luma immediately to request data deletion.

View original clause language

You represent and warrant that: (a) you have not previously been suspended or removed from the Services; (b) your use of the Services complies with all Laws; and (c) you are at least 18 years old (or, if between 13 and 18, that you have your parent's or legal guardian's consent to be bound by this Agreement). Users under 13 are not authorized to use the Services. Luma may terminate Accounts inactive for an extended period. COPPA NOT not knowingly collect personal information from children under 13. If Luma discovers that a user under 13 has provided personal information, it will promptly delete that information; contact support@lumalabs.ai if you believe this has occurred.

Institutional analysis (Compliance & legal intelligence)

(1) REGULATORY FRAMEWORK: COPPA (15 U.S.C. §§ 6501-6506) and the FTC's COPPA Rule (16 C.F.R. Part 312) prohibit collection of personal information from children under 13 without verifiable parental consent. The FTC enforces COPPA with civil penalties of up to $51,744 per violation (adjusted for inflation). State children's privacy laws, including California's Age-Appropriate Design Code (AADC, AB 2273), impose additional requirements for platforms likely to be accessed by minors. The UK Children's Code (ICO Age Appropriate Design Code) applies to UK-accessible services. (2)

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Applicable agencies

FTC

COPPA enforcement for unauthorized collection of personal information from children under 13 falls under FTC jurisdiction with civil penalties up to $51,744 per violation.
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Provision details

Document information

Document

Luma AI Terms of Service

Entity

Luma AI

Document last updated

April 29, 2026

Tracking information

First tracked

April 30, 2026

Last verified

April 30, 2026

Record ID

CA-P-004102

Document ID

CA-D-00498

Evidence Provenance

Source URL

https://lumalabs.ai/legal/terms-of-service

Wayback Machine

View archived versions →

SHA-256

02f560c92743c63df6d2a70301fb351f22e67ae3d3fcf238d7628d14693722b9

Verified

✓ Snapshot stored ✓ Change verified

How to Cite

ConductAtlas Policy Archive
Entity: Luma AI | Document: Luma AI Terms of Service | Record: CA-P-004102
Captured: 2026-04-30 06:05:56 UTC | SHA-256: 02f560c92743c63d…
URL: https://conductatlas.com/platform/luma-ai/luma-ai-terms-of-service/coppa-compliance-and-minor-user-prohibition/
Accessed: May 2, 2026

Classification

Severity

Medium

COPPA Compliance and Minor User Prohibition