Provision record
Loom · Loom Terms of Service · View original document ↗

Customer responsible for User compliance

High severity High confidence Explicit document language Common · 298 of 352 platforms

Key Facts · in the document’s own words

Who is Loom's customer responsible for?
“Customer is responsible for its Users' compliance with this Agreement and all activities of its Users, including Orders they may place, apps and Third Party-Products enabled, and how Users access and use Customer Data.”
Version CA-V-006808, captured Sept. 11, 2026 · live source ↗
Our reading, not the document’s words
Loom holds the customer responsible for its users' compliance with the agreement and for all activities of those users, including orders they place, apps and third-party products they enable, and how they access and use Customer Data.
Stay ahead of the changes
Track Loom and get the diff the day its terms change.
Share 𝕏 Share in Share 🔒 PDF
ⓘ

This analysis describes what Loom's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This clause means a customer bears responsibility for actions taken by any user under their account, even if those actions were not directed or anticipated by the customer.

Consumer impact (what this means for users)

Customers are accountable to Loom for all actions their users take, including placing orders, enabling apps or third-party products, and how those users access or use Customer Data.

How other platforms handle this

Minecraft Medium

You make it clear that you (not us) are responsible for anything that happens during your event

Pinterest Medium

In case of such an assignment by us, you are entitled to terminate the agreement with immediate effect by deactivating your account. We will provide you with reasonable notice of any such assignment.

Snapchat Medium

You may not transfer any of your rights or obligations under these Terms without our consent.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Customer is responsible for its Users' compliance with this Agreement and all activities of its Users, including Orders they may place, apps and Third Party-Products enabled, and how Users access and use Customer Data.

Excerpt from Loom's Terms of Service

Provision details

Document information
Document
Loom Terms of Service
Entity
Loom
Tracking information
First captured by ConductAtlas
July 11, 2026
Text quoted from version
CA-V-006808, captured Sept. 11, 2026
Record ID
CA-P-071860
Document ID
CA-D-000564
Evidence Provenance
Source URL
Wayback Machine
Archived bytes SHA-256 (version CA-V-006808)
71fc5e8d24b79e428c9c8b12bb3f49913772ea65ad77685df78205370dd6c899
Analysis generated
July 12, 2026 15:04 UTC
Methodology
Evidence
✓ Excerpt found verbatim in version CA-V-006808 (checked Oct. 5, 2026)
Citation Record
Entity: Loom
Document: Loom Terms of Service
Record ID: CA-P-071860
Version: CA-V-006808
Captured: 2026-09-11 01:02:38 UTC
SHA-256: 71fc5e8d24b79e42…
URL: https://conductatlas.com/platform/loom/loom-terms-of-service/provision/CA-P-071860/customer-responsible-for-user-compliance/
Accessed: Oct. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

Other risks in this policy

Get the research letter

Companies change their terms quietly. We read every version and catch what actually changed. One email a week on the changes that matter and what they mean.

Frequently Asked Questions

What does Loom's Customer responsible for User compliance clause do?

This clause means a customer bears responsibility for actions taken by any user under their account, even if those actions were not directed or anticipated by the customer.

How does this clause affect you?

Customers are accountable to Loom for all actions their users take, including placing orders, enabling apps or third-party products, and how those users access or use Customer Data.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 298 platforms. See the full comparison.

Is ConductAtlas affiliated with Loom?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Loom.