Provision record
LlamaIndex · LlamaIndex Privacy Policy · View original document ↗

Session Recording and Keystroke Capture

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Document Record

What it is

The policy discloses that LlamaIndex deploys third-party session-recording technologies that may capture mouse movements, scrolling, clicks, keystroke activity, and text entered into the platform including chat features and other communication tools.

ⓘ

This analysis describes what LlamaIndex's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

This provision authorizes deployment of third-party session-recording tools that may capture text inputs in real time, including content entered into LLM-related chat or communication features, which may include sensitive, confidential, or proprietary information depending on how the platform is used.

Consumer impact (what this means for users)

Under this clause, text entered into LlamaIndex services, including chat and communication features, may be recorded by third-party session-recording technologies in addition to LlamaIndex itself, with that information subject to the third party's own data practices.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Opt Out of Arbitration
    Use browser settings to block cookies and tracking technologies, or apply third-party privacy tools to limit automatic data collection. Note that blocking may affect platform functionality as stated in the policy.

Cross-platform context

See how other platforms handle Session Recording and Keystroke Capture and similar clauses.

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▸ View Original Clause Language DOCUMENT RECORD
"
We employ third-party technologies designed to allow us to collect detailed information about browsing behavior and actions that you take on our services, which may record your mouse movements, scrolling, clicks, and keystroke activity on our services and other browsing, search or purchasing behavior. These third-party technologies may also record information you enter when you interact with our services or engage in chat features or other communication platforms we provide.

Excerpt from LlamaIndex's Privacy Policy

ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

1) REGULATORY LANDSCAPE: This provision may require evaluation under the ePrivacy Directive in the EU and EEA, which governs interception and storage of electronic communications.

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →

Provision details

Document information
Document
LlamaIndex Privacy Policy
Entity
LlamaIndex
Document last updated
May 12, 2026
Tracking information
First tracked
July 12, 2026
Last verified
July 12, 2026
Record ID
CA-P-074214
Document ID
CA-D-00807
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
e42d16d6abb5b140aae056270d59334da8b26cc7f0f6272bfe423b389a215acb
Analysis generated
July 12, 2026 14:34 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: LlamaIndex
Document: LlamaIndex Privacy Policy
Record ID: CA-P-074214
Captured: 2026-07-12 14:34:04 UTC
SHA-256: e42d16d6abb5b140…
URL: https://conductatlas.com/platform/llamaindex/llamaindex-privacy-policy/provision/CA-P-074214/session-recording-and-keystroke-capture/
Accessed: Sept. 26, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does LlamaIndex's Session Recording and Keystroke Capture clause do?

This provision authorizes deployment of third-party session-recording tools that may capture text inputs in real time, including content entered into LLM-related chat or communication features, which may include sensitive, confidential, or proprietary information depending on how the platform is used.

How does this clause affect you?

Under this clause, text entered into LlamaIndex services, including chat and communication features, may be recorded by third-party session-recording technologies in addition to LlamaIndex itself, with that information subject to the third party's own data practices.

Is ConductAtlas affiliated with LlamaIndex?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by LlamaIndex.