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The policy discloses that LlamaIndex deploys third-party session-recording technologies that may capture mouse movements, scrolling, clicks, keystroke activity, and text entered into the platform including chat features and other communication tools.
This analysis describes what LlamaIndex's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision authorizes deployment of third-party session-recording tools that may capture text inputs in real time, including content entered into LLM-related chat or communication features, which may include sensitive, confidential, or proprietary information depending on how the platform is used.
Under this clause, text entered into LlamaIndex services, including chat and communication features, may be recorded by third-party session-recording technologies in addition to LlamaIndex itself, with that information subject to the third party's own data practices.
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"We employ third-party technologies designed to allow us to collect detailed information about browsing behavior and actions that you take on our services, which may record your mouse movements, scrolling, clicks, and keystroke activity on our services and other browsing, search or purchasing behavior. These third-party technologies may also record information you enter when you interact with our services or engage in chat features or other communication platforms we provide.Excerpt from LlamaIndex's Privacy Policy
1) REGULATORY LANDSCAPE: This provision may require evaluation under the ePrivacy Directive in the EU and EEA, which governs interception and storage of electronic communications. It may also require evaluation under state wiretapping and electronic surveillance statutes in the United States, including California Invasion of Privacy Act provisions, which may impose consent requirements for recording communications. The FTC's authority over unfair or deceptive practices is relevant if disclosures are deemed inadequate. 2) GOVERNANCE EXPOSURE: High. The capture of text entered into chat and communication features may encompass sensitive, proprietary, or personal data beyond standard behavioral analytics. The policy does not identify the specific third-party session-recording vendors, limiting users' ability to assess the downstream data handling. 3) JURISDICTION FLAGS: California, Illinois, and other states with electronic surveillance statutes create heightened exposure. EU and EEA users are protected under ePrivacy Directive and GDPR requirements for valid consent to tracking. Enterprise customers in regulated industries such as healthcare or financial services may face additional restrictions on allowing session recording of user inputs. 4) CONTRACT AND VENDOR IMPLICATIONS: Enterprise customers integrating LlamaIndex into their own products should assess whether their own privacy notices and consent mechanisms account for this session-recording disclosure, particularly where their end users may not be aware they are subject to LlamaIndex's third-party tracking. Vendor assessments should request identification of specific session-recording providers and review their data retention and subprocessor terms. 5) COMPLIANCE CONSIDERATIONS: Legal teams should evaluate whether existing consent mechanisms and cookie or tracking disclosures adequately cover keystroke and input-level recording. Data mapping exercises should classify session-recording outputs as a distinct data category. Where LlamaIndex is deployed in contexts involving sensitive user inputs, contractual restrictions on session-recording scope may be appropriate.
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This provision authorizes deployment of third-party session-recording tools that may capture text inputs in real time, including content entered into LLM-related chat or communication features, which may include sensitive, confidential, or proprietary information depending on how the platform is used.
Under this clause, text entered into LlamaIndex services, including chat and communication features, may be recorded by third-party session-recording technologies in addition to LlamaIndex itself, with that information subject to the third party's own data practices.
No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by LlamaIndex.