“Your ride continues, and charges will apply, until the App confirms that the ride has ended and the vehicle is locked. Ride termination may be delayed by mobile network issues or other technical factors... You are responsible for ensuring that your ride ends properly.”
This analysis describes what Lime's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Because charges run until App confirmation — which may be delayed by technical factors — users bear the financial risk of delayed ride termination even when caused by network or technical issues.
You will be charged for the entire period until the App confirms your ride has ended and the vehicle is locked, and you are responsible for ensuring that confirmation occurs.
How other platforms handle this
The use of the Application requires use of a mobile device and wireless mobile data service...you are responsible for obtaining and paying for such additional services and obtaining a suitable device...
You agree to pay all charges incurred by you or on your behalf through the Services, at the prices in effect when such charges are incurred, including all taxes and shipping and handling charges...
You're responsible for all applicable taxes, and we'll charge tax when required.
"Your ride continues, and charges will apply, until the App confirms that the ride has ended and the vehicle is locked. Ride termination may be delayed by mobile network issues or other technical factors... You are responsible for ensuring that your ride ends properly.Excerpt from Lime's Terms of Service
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Because charges run until App confirmation — which may be delayed by technical factors — users bear the financial risk of delayed ride termination even when caused by network or technical issues.
You will be charged for the entire period until the App confirms your ride has ended and the vehicle is locked, and you are responsible for ensuring that confirmation occurs.
ConductAtlas has identified this type of provision across 219 platforms. See the full comparison.
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