Users must dispute any charge within 10 business days from the end of the month in which the charge occurred, and Lime's policy is to not offer refunds except as required by applicable law, with any exceptions at Lime's sole discretion.
This analysis describes what Lime's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
This provision establishes a contractual dispute window that is materially shorter than the chargeback windows available through most payment card networks (typically 60 to 120 days), and asserts a no-refund policy subject only to applicable law requirements. Users who miss the 10-business-day window may have limited recourse through Lime's internal process, though card network chargeback rights may apply independently.
The agreement requires users to raise charge disputes within 10 business days from the end of the billing month. Lime's stated refund policy provides no refunds except as required by law, with all other exceptions at Lime's sole discretion.
Cross-platform context
See how other platforms handle 10-Business-Day Charge Dispute Window and similar clauses.
Compare across platforms →"If you disagree with any charges we have made to your account, you must let us know within 10 business days from the end of the month in which the disputed charge took place. To resolve any disputed charges, we will need certain trip information, including the date and approximate start and end times of your trip. As a policy, except to the extent required by applicable laws, we do not offer refunds for your use of our Services, and any exceptions to this policy are in our sole discretion.Excerpt from Lime's Terms of Service
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This provision establishes a contractual dispute window that is materially shorter than the chargeback windows available through most payment card networks (typically 60 to 120 days), and asserts a no-refund policy subject only to applicable law requirements. Users who miss the 10-business-day window may have limited recourse through Lime's internal process, though card network chargeback rights may apply independently.
The agreement requires users to raise charge disputes within 10 business days from the end of the billing month. Lime's stated refund policy provides no refunds except as required by law, with all other exceptions at Lime's sole discretion.
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