You have a specific window of time — typically 14 days for EU consumers — to return your Ledger product and receive a refund after purchase.
Missing the return deadline means you may lose your right to a refund, even if you simply changed your mind about the purchase.
The right of withdrawal under EU Consumer Rights Directive 2011/83/EU and UK Consumer Contracts Regulations 2013 mandates a minimum 14-day withdrawal period for distance contracts. Any contractual provision purporting to reduce this period for EU/UK consumers would be void and non-compliant.
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When you purchase a Ledger device, this document governs your rights around delivery, returns, warranties, and what compensation you can seek if a product is faulty or an order goes wrong. Ledger limits its liability in ways that could restrict your ability to claim damages beyond the cost of the product itself. You can initiate a return or warranty claim by contacting Ledger's support team at support.ledger.com within the applicable return window.