Provision record
Ledger · Ledger Terms of Sale · View original document ↗

Product Warranty Terms

Medium severity Unique · 0 of 352 platforms
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Document Record

What it is

Ledger provides a limited warranty on its hardware devices, covering manufacturing defects for a defined period — typically one to two years from purchase.

This analysis describes what Ledger's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Understanding what is and is not covered under warranty is critical, as physical damage, unauthorised modifications, or misuse are likely excluded, leaving you without a remedy for those issues.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Dispute a Fee
    Within 730 days
    If your device develops a defect within the warranty period, contact Ledger support at support.ledger.com with your order details and a description of the defect. Ledger will assess your claim and advise on repair, replacement, or refund options.

Cross-platform context

See how other platforms handle Product Warranty Terms and similar clauses.

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ConductAtlas Analysis

Institutional analysis (regulatory & governance intelligence)

Warranty provisions must comply with EU Sale of Goods Directive 2019/771, which grants consumers a minimum two-year legal guarantee for non-conforming goods.

Insight

Unlock the full institutional analysis

Enforcement risk, jurisdiction flags, contract triggers, and due diligence action items.

Applicable agencies

  • Federal Trade Commission (ftc)
    Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
    Who can file: Anyone affected by the company's practices (US or international)
    What you need: Your account details, a timeline of relevant events, and a description of the specific issue
    What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
    File a complaint →

Provision details

Document information
Document
Ledger Terms of Sale
Entity
Ledger
Document last updated
May 5, 2026
Tracking information
First tracked
March 20, 2026
Last verified
March 20, 2026
Record ID
CA-P-00277002
Document ID
CA-D-00277
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
04ccfb98781e7a9a3b5f024dea033fc81e7a702d2e5ac67f0718cc2f25ebc8de
Analysis generated
March 20, 2026 04:33 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Ledger
Document: Ledger Terms of Sale
Record ID: CA-P-00277002
Captured: 2026-03-20 04:33:34 UTC
SHA-256: 04ccfb98781e7a9a…
URL: https://conductatlas.com/platform/ledger/ledger-terms-of-sale/product-warranty-terms/
Accessed: Sept. 8, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
Medium
Categories

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Frequently Asked Questions

What does Ledger's Product Warranty Terms clause do?

Understanding what is and is not covered under warranty is critical, as physical damage, unauthorised modifications, or misuse are likely excluded, leaving you without a remedy for those issues.

Is ConductAtlas affiliated with Ledger?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Ledger.