Ledger reserves the right to refuse or cancel any order at its discretion, including orders it suspects are fraudulent or placed by resellers acting in violation of its policies.
This analysis describes what Ledger's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Ledger can cancel your order even after you have paid, which could result in delays in receiving your device or a refund rather than fulfilment.
When you purchase a Ledger device, this document governs your rights around delivery, returns, warranties, and what compensation you can seek if a product is faulty or an order goes wrong. Ledger limits its liability in ways that could restrict your ability to claim damages beyond the cost of the product itself. You can initiate a return or warranty claim by contacting Ledger's support team at support.ledger.com within the applicable return window.
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Broad discretionary order refusal clauses may conflict with consumer protection principles in some EU jurisdictions requiring sellers to honour confirmed orders except in cases of genuine error. Compliance teams should assess whether this provision is being applied in a non-discriminatory manner to avoid potential consumer protection or equality law exposure.
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Ledger can cancel your order even after you have paid, which could result in delays in receiving your device or a refund rather than fulfilment.
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