Ledger outlines estimated delivery timeframes and clarifies when risk of loss transfers from Ledger to the consumer upon shipment.
Once your order is shipped, the risk of loss or damage may transfer to you, meaning if a package is lost or damaged in transit, you may need to pursue the carrier rather than Ledger directly.
Risk of loss transfer provisions must comply with EU Consumer Rights Directive Article 20, which mandates that risk passes to the consumer only upon physical possession (not upon dispatch) for distance contracts. Any provision purporting to transfer risk at point of dispatch for EU consumers would be non-compliant.
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When you purchase a Ledger device, this document governs your rights around delivery, returns, warranties, and what compensation you can seek if a product is faulty or an order goes wrong. Ledger limits its liability in ways that could restrict your ability to claim damages beyond the cost of the product itself. You can initiate a return or warranty claim by contacting Ledger's support team at support.ledger.com within the applicable return window.