This analysis describes what Hims & Hers's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology
Users are guaranteed notice before or during AI-mediated interactions, ensuring they are not unknowingly communicating with an automated system in a context that may affect their healthcare decisions.
The updated terms now authorize Hims & Hers to bill for Weight Loss Membership at 'monthly or multi-month intervals' rather than on a fixed monthly basis, expanding the company's discretion over billing frequency. Additionally, the agreement establishes that refunds for partially used membership or medication plan periods 'may be provided in our sole and absolute discretion' instead of guaranteeing refunds under specific conditions. The first-month membership fee is explicitly non-refundable, and medication refunds remain available only if cancelled within 48 hours of initial order or two days before renewal. The practical effect is that subscribers cannot predict billing intervals with certainty, and refund eligibility now depends on company discretion rather than contractual terms alone.
View change record →Users will receive disclosure whenever they are directly interacting with an AI-supported chatbot, agent, or similar channel, limiting the risk of unaware engagement with automated systems.
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"You will be informed when you are directly interacting with an AI-supported chatbot, agent, or similar communications channel in accordance with applicable law.Excerpt from Hims & Hers's Terms and Conditions
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Users are guaranteed notice before or during AI-mediated interactions, ensuring they are not unknowingly communicating with an automated system in a context that may affect their healthcare decisions.
Users will receive disclosure whenever they are directly interacting with an AI-supported chatbot, agent, or similar channel, limiting the risk of unaware engagement with automated systems.
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