Provision record
Heap · Heap Terms of Service · View original document ↗

Customer Retains Ownership of Customer Data

High severity High confidence Explicit document language Common · 256 of 352 platforms

Key Facts

Who owns Customer Data processed through the use of the CS Service?
Customer Data processed through the use of the CS Service is and will remain owned by the customer.
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This analysis describes what Heap's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

Customers retain legal ownership of their data despite it being processed by Contentsquare, which limits Contentsquare's proprietary claims over that data.

Consumer impact (what this means for users)

You own your Customer Data before, during, and after it is processed through the CS Service.

How other platforms handle this

Stability AI Medium

As between you and Stability, and to the extent permitted by applicable law, you retain your ownership right in the Inputs that you submit.

Mixpanel Medium

as between Mixpanel and Customer, Customer reserves all right, title and interest in and to the Customer Content, including all related intellectual property rights.

Minecraft Medium

The Microsoft Services Agreement says "Your Content remains Your Content"...We don't own the original stuff that you create.

See all platforms with this clause type →
▸ View Original Clause Language DOCUMENT RECORD
"
Customer Data processed through the use of the CS Service is and will remain, owned by Customer.

Excerpt from Heap's Terms of Service

Provision details

Document information
Document
Heap Terms of Service
Entity
Heap
Document last updated
May 5, 2026
Tracking information
First tracked
July 12, 2026
Last verified
July 12, 2026
Record ID
CA-P-073018
Document ID
CA-D-00705
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
2473664e4d72b3895db4decc2c14bf585534ef5a947445a906324608eafc4131
Analysis generated
July 12, 2026 15:50 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Heap
Document: Heap Terms of Service
Record ID: CA-P-073018
Captured: 2026-07-12 15:50:23 UTC
SHA-256: 2473664e4d72b389…
URL: https://conductatlas.com/platform/heap/heap-terms-of-service/provision/CA-P-073018/customer-retains-ownership-of-customer-data/
Accessed: Aug. 18, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Heap's Customer Retains Ownership of Customer Data clause do?

Customers retain legal ownership of their data despite it being processed by Contentsquare, which limits Contentsquare's proprietary claims over that data.

How does this clause affect you?

You own your Customer Data before, during, and after it is processed through the CS Service.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 256 platforms. See the full comparison.

Is ConductAtlas affiliated with Heap?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Heap.